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Computer keeps randomly restarting without BSOD

Anonymous
2021-07-14T14:09:00+00:00

my computer was having random shutdowns so i took it to a repair shop and they told me it had a bad pcie port so i bought a new motherboard, had the repair shop install it, and now im still having random shutdowns. It seems to only happen when i stream on twitch and game at the same time so i dont know if that is related.

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 7/13/2021 9:57:20 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: OG Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 8 1 63 0 0x8000400000000002 72189 System OG 0 0x0 0x0 0x0 0x0 0 0 0 0 false 0 0 false 0 0 false

Log Name: System

Source: Microsoft-Windows-FilterManager Date: 7/13/2021 9:57:20 PM Event ID: 6 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: File System Filter 'npsvctrig' (10.0, ‎2025‎-‎01‎-‎05T21:41:12.000000000Z) has successfully loaded and registered with Filter Manager. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6 0 4 0 0 0x8000000000000000 72188 System OG 0x0 10 0 9 npsvctrig 2025-01-05T21:41:12.0000000Z

Log Name: System

Source: Microsoft-Windows-FilterManager Date: 7/13/2021 9:57:20 PM Event ID: 6 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: File System Filter 'FileCrypt' (10.0, ‎2002‎-‎03‎-‎01T06:12:42.000000000Z) has successfully loaded and registered with Filter Manager. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6 0 4 0 0 0x8000000000000000 72187 System OG 0x0 10 0 9 FileCrypt 2002-03-01T06:12:42.0000000Z

Log Name: System

Source: Microsoft-Windows-Ntfs Date: 7/13/2021 9:57:19 PM Event ID: 98 Task Category: None Level: Information Keywords: (2) User: SYSTEM Computer: OG Description: Volume F: (\Device\HarddiskVolume2) is healthy. No action is needed. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 98 0 4 0 0 0x8000000000000002 72186 System OG F: \Device\HarddiskVolume2 0

Log Name: System

Source: Microsoft-Windows-Ntfs Date: 7/13/2021 9:57:19 PM Event ID: 98 Task Category: None Level: Information Keywords: (2) User: SYSTEM Computer: OG Description: Volume C: (\Device\HarddiskVolume6) is healthy. No action is needed. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 98 0 4 0 0 0x8000000000000002 72185 System OG C: \Device\HarddiskVolume6 0

Log Name: System

Source: Microsoft-Windows-FilterManager Date: 7/13/2021 9:57:18 PM Event ID: 6 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: File System Filter 'WdFilter' (10.0, ‎1996‎-‎12‎-‎27T03:53:28.000000000Z) has successfully loaded and registered with Filter Manager. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6 0 4 0 0 0x8000000000000000 72184 System OG 0x0 10 0 8 WdFilter 1996-12-27T03:53:28.0000000Z

Log Name: System

Source: Microsoft-Windows-FilterManager Date: 7/13/2021 9:57:18 PM Event ID: 6 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: File System Filter 'Wof' (10.0, ‎2024‎-‎08‎-‎23T09:35:41.000000000Z) has successfully loaded and registered with Filter Manager. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6 0 4 0 0 0x8000000000000000 72183 System OG 0x0 10 0 3 Wof 2024-08-23T09:35:41.0000000Z

Log Name: System

Source: Microsoft-Windows-FilterManager Date: 7/13/2021 9:57:18 PM Event ID: 6 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: File System Filter 'FileInfo' (10.0, ‎2062‎-‎12‎-‎23T00:21:06.000000000Z) has successfully loaded and registered with Filter Manager. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6 0 4 0 0 0x8000000000000000 72182 System OG 0x0 10 0 8 FileInfo 2062-12-23T00:21:06.0000000Z

Log Name: System

Source: Microsoft-Windows-HAL Date: 7/13/2021 9:57:17 PM Event ID: 16 Task Category: None Level: Information Keywords: User: SYSTEM Computer: OG Description: The iommu fault reporting has been initialized. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 16 0 4 0 0 0x8000000000000000 72181 System OG

Log Name: System

Source: EventLog Date: 7/13/2021 9:57:28 PM Event ID: 6013 Task Category: None Level: Information Keywords: Classic User: N/A Computer: OG Description: The system uptime is 11 seconds. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6013 0 4 0 0 0x80000000000000 72180 System OG 11 60 360 Central Standard Time 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

Log Name: System

Source: EventLog Date: 7/13/2021 9:57:28 PM Event ID: 6005 Task Category: None Level: Information Keywords: Classic User: N/A Computer: OG Description: The Event log service was started. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6005 0 4 0 0 0x80000000000000 72179 System OG E507070003000E00020039001C002C020000000000000000

Log Name: System

Source: EventLog Date: 7/13/2021 9:57:28 PM Event ID: 6009 Task Category: None Level: Information Keywords: Classic User: N/A Computer: OG Description: Microsoft (R) Windows (R) 10.00. 19043 Multiprocessor Free. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6009 0 4 0 0 0x80000000000000 72178 System OG 10.00. 19043 Multiprocessor Free 0

Log Name: System

Source: EventLog Date: 7/13/2021 9:57:28 PM Event ID: 6008 Task Category: None Level: Error Keywords: Classic User: N/A Computer: OG Description: The previous system shutdown at 9:42:36 PM on ‎7/‎13/‎2021 was unexpected. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 6008 0 2 0 0 0x80000000000000 72177 System OG 9:42:36 PM ‎7/‎13/‎2021 11 E507070002000D0015002A002400CA03E507070003000E0002002A002400CA033C0000003C000000000000000000000000000000000000000000000000000000

Log Name: System

Source: Microsoft-Windows-Kernel-General Date: 7/13/2021 9:57:17 PM Event ID: 20 Task Category: (6) Level: Information Keywords: Time User: SYSTEM Computer: OG Description: The leap second configuration has been updated. Reason: Leap second data initialized from registry during boot Leap seconds enabled: true New leap second count: 0 Old leap second count: 0 Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 20 0 4 6 0 0x8000000000000010 72176 System OG 0 true 0 0

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 30 Task Category: (21) Level: Information Keywords: User: SYSTEM Computer: OG Description: The firmware reported boot metrics. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 30 0 4 21 0 0x8000000000000000 72175 System OG 0 0 18469 19917 19920

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 27 Task Category: (33) Level: Information Keywords: User: SYSTEM Computer: OG Description: The boot type was 0x0. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 27 1 4 33 0 0x8000000000000000 72174 System OG 0 NOEXECUTE=OPTIN

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 25 Task Category: (32) Level: Information Keywords: User: SYSTEM Computer: OG Description: The boot menu policy was 0x1. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 25 0 4 32 0 0x8000000000000000 72173 System OG 1

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 238 Task Category: (101) Level: Information Keywords: User: SYSTEM Computer: OG Description: EFI time zone bias: 2047. Daylight flags: 0 Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 238 0 4 101 0 0x8000000000000000 72172 System OG 2047 0

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 20 Task Category: (31) Level: Information Keywords: User: SYSTEM Computer: OG Description: The last shutdown's success status was false. The last boot's success status was true. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 20 1 4 31 0 0x8000000000000000 72171 System OG false true 235 2

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 32 Task Category: (58) Level: Information Keywords: User: SYSTEM Computer: OG Description: The bootmgr spent 0 ms waiting for user input. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 32 0 4 58 0 0x8000000000000000 72170 System OG 0

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 18 Task Category: (57) Level: Information Keywords: User: SYSTEM Computer: OG Description: There are 0x1 boot options on this system. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 18 0 4 57 0 0x8000000000000000 72169 System OG 1

Log Name: System

Source: Microsoft-Windows-Kernel-Boot Date: 7/13/2021 9:57:17 PM Event ID: 153 Task Category: (62) Level: Information Keywords: User: SYSTEM Computer: OG Description: Virtualization-based security (policies: 0) is disabled. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 153 0 4 62 0 0x8000000000000000 72168 System OG 0 0 0

Log Name: System

Source: Microsoft-Windows-Kernel-General Date: 7/13/2021 9:57:17 PM Event ID: 12 Task Category: (1) Level: Information Keywords: (128) User: SYSTEM Computer: OG Description: The operating system started at system time ‎2021‎-‎07‎-‎14T02:57:17.500000000Z. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 12 0 4 1 0 0x8000000000000080 72167 System OG 10 0 19041 1083 0 0 2021-07-14T02:57:17.5000000Z

Log Name: System

Source: Microsoft-Windows-WindowsUpdateClient Date: 7/13/2021 9:53:09 PM Event ID: 19 Task Category: Windows Update Agent Level: Information Keywords: Installation,Installation User: SYSTEM Computer: OG Description: Installation Successful: Windows successfully installed the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.343.957.0) Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 19 1 4 1 13 0x8000000000000018 72166 System OG Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.343.957.0) {c2e24787-84f2-47e1-b9d3-b94ad0329938} 200 {9482f4b4-e343-43b6-b170-9a65bc822c77}

Log Name: System

Source: Microsoft-Windows-WindowsUpdateClient Date: 7/13/2021 9:53:02 PM Event ID: 43 Task Category: Windows Update Agent Level: Information Keywords: Installation,Installation User: SYSTEM Computer: OG Description: Installation Started: Windows has started installing the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.343.957.0) Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 43 1 4 1 13 0x8000000000002008 72165 System OG Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.343.957.0) {c2e24787-84f2-47e1-b9d3-b94ad0329938} 200

Log Name: System

Source: Microsoft-Windows-WindowsUpdateClient Date: 7/13/2021 9:53:02 PM Event ID: 44 Task Category: Windows Update Agent Level: Information Keywords: Download,Download User: SYSTEM Computer: OG Description: Windows Update started downloading an update. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 44 1 4 1 12 0x8000000000002004 72164 System OG Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.343.957.0) {c2e24787-84f2-47e1-b9d3-b94ad0329938} 200

This is from the event log that had 2 random shutdowns please help!!!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-07-15T18:10:11+00:00
    • Version 21H1 OS Build 19043.1110
    • Old Mobo: X570 Aorus Elite Wifi New Mobo: Rog Strix X570-E Gaming
    • No never overclocked the GPU
    • Never get any bluescreen error just random reboots
    • Computer was already randomly rebooting before replacing mobo. I did change the local permission for something in the registry since i was getting an error in the Event Viewer.

    https://1drv.ms/u/s!As0OftGNc0FwimkO9lvm-RN2r-O6?e=b4HbXh this is the most recent one and this was a month ago and before i replaced my mobo

    https://1drv.ms/u/s!As0OftGNc0FwimOogJcOdMFdVpbx?e=MfJ0LK this is before the top link and saw it there so i decided to upload it as well.

    i dont get any more bsod just random reboots and shutdowns. I do go in the event viewer and every time I check when the computer reboots its always something different but lately its been something about DHCPv6.

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  2. Anonymous
    2021-07-15T09:56:17+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Version and Build of Windows 10 installed? (Type winver in Windows search/Run command)
    • What is the make and model of the PC/motherboard? (old and new)
    • Did you over clock the GPU?
    • Are you getting any bluescreen error?
    • Are you aware of any changes prior to this issue started in the beginning before replacing the motherboard?

    If you are getting any bluescreen error, then to analyze the root cause of the Blue screen of death issue and to find the faulty module, we need the dump files. The file that you have uploaded in the post is not accessible, you can locate the dump files in the location C:\Windows\MiniDump, then upload them on OneDrive and share the link with us.

    Meanwhile, we would suggest you to check if the issue occur in Safe Mode or Clean Boot environment.

    Step 1: Safe mode

    Try booting your PC in safe mode. Refer to the article on how to Start your PC in safe mode in Windows 10

    Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC.

    Step 2:  Clean boot

    Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

    **Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

    If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

    Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

    Regards,

    Aditya Roy

    Microsoft Community – Moderator

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