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Incompatible program

Anonymous
2021-07-15T18:16:09+00:00

Just purchased a new Dell computer. Tried installing TurboTax 2020 program I just get a blank screen. Tried running troubleshooter issue found Incompatible Program. How do I fix it

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-07-15T19:08:58+00:00

    Hello My, welcome to the Microsoft community my name is Luiz Cruz, I am a Windows 10 expert user and would be happy to help you;

    I understand that the TurboTax 2020 program is showing the message that it is incompatible;

    Initially I recommend that you contact Software support and check if they have a solution for this issue;

    You can try installing the program in Windows 7 or 8 compatibility mode;

    Right-click on the program setup icon and access Properties;
    Click on the Compatibility tab;
    Check the option: Run this program in compatibility mode, and check Windows 8;
    Below also check the option: Run this program as administrator;
    Click Apply and then OK;
    Try installing the program again;

    I hope I helped, see you soon!

    I have tried what you have suggested, the program still opens with a blank screen

    6 people found this answer helpful.
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  2. Anonymous
    2021-07-15T18:59:57+00:00

    Hello My, welcome to the Microsoft community my name is Luiz Cruz, I am a Windows 10 expert user and would be happy to help you;

    I understand that the TurboTax 2020 program is showing the message that it is incompatible;

    Initially I recommend that you contact Software support and check if they have a solution for this issue;

    You can try installing the program in Windows 7 or 8 compatibility mode;

    Right-click on the program setup icon and access Properties;

    Click on the Compatibility tab;

    Check the option: Run this program in compatibility mode, and check Windows 8;

    Below also check the option: Run this program as administrator;

    Click Apply and then OK;

    Try installing the program again;

    I hope I helped, see you soon!

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-07-15T19:17:53+00:00

    Hi My Mysty,

    It's probably a corrupted installation files. Can you redownload the install files from Intuit?

    AamazingTech2

    1 person found this answer helpful.
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  4. Anonymous
    2021-07-15T19:35:06+00:00

    Dear My,in this case I recommend that you go to the Software website and contact support;

    https://ttlc.intuit.com/community/turbotax-supp...

    I hope I have helped, see you soon!

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