Bluetooth device suddenly missing after update.

Question

Hi all,

My bluetooth device is suddenly missing today when I booted up the PC.

I am running Windows 10 version 21H1.

The bluetooth toggle button is missing from the Bluetooth and other devices settings page.

Device manager is listing a bluetooth device but only after i view hidden items, and those items all say "Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."

Any help would be greatly appreciated.

Answer 1

Hello HangmanAP,

I'm John an Independent Advisor and a Windows user like you. I'll be happy to assist you today.

Please try the following methods below.

1. Run the Bluetooth Troubleshooter

Press Start then click Settings(Gear icon)

Select Update and Security > Troubleshoot

Click Additional troubleshooters

Select Bluetooth then click Run this troubleshooter

2. Press Windows key+R to open Run then type: services.msc

This will open Services app

Find Bluetooth Support service in the list

Right click it then select Restart

Right click it again then select Properties

Click General Tab, in the Startup Type option, choose Automatic in the drop down list.

Click Apply and OK.

Restart your computer.

3. Please try to turn off Fast startup

Press Start then search Control panel

Under View by > select Small icons

Select Power Options

On the left side, Click "Choose what power buttons do"

Click "Change settings that are currently unavailable"

Under Shutdown settings > Turn off fast startup

Power off the system then pull the power cable from the computer, wait for 15 minutes.

Power back on

If the issue still persists, What is the make and model of your device?

Press Windows key+R to open Run then type: msinfo32

Find System Manufacturer and Model or just take a screenshot of the System Information window and post it in your next response.

https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Hello HangmanAP,

Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

Please try the additional methods below.

**Press Start then search Device Manager

Expand Bluetooth

Find the Bluetooth driver

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then Restart your computer

If this does not work, please try the method below.

Press Start then search Device Manager

Expand Bluetooth

Find the Bluetooth driver

Right click it and select Uninstall device

After that, download and install the latest driver for your device using the link below.

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4...(WI-FI)/Intel_Bluetooth_Driver_V21.70.0.3_WIN10_64-bit.zip

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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Answer 3

Thanks for your help John,

I followed all the steps you mentioned but still no luck.

My system details are below: