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BSOD - Internal Power Error

Anonymous
2021-06-21T04:58:11+00:00

Good Afternoon! I noticed suddenly that my MacBook Pro (Bootcamp) suddenly crashed and went into the BSOD. The error was an internal power error, and here is the dmp file to help understand what happened. I'm not sure how to read the dump file, so I'd appreciate any help. Thank you!!

Link to dmp file: https://dlsuedu-my.sharepoint.com/:u:/g/personal/ernest_see_dlsu_edu_ph/EVKlCGvSEKNCjl1mxaOIU20BSv3tgMlJfUb4URYNxXRRQg?e=K3cogb

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-06-21T09:51:39+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are receiving Blue Screen error on your computer. I’ll certainly assist you with the issue.

    However, please let us know:

    1. When exactly do you receive the error message?
    2. What is the Blue Screen error message that you receive?
    3. Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?

    I have analyzed the dump files shared by you and found that the issue is caused by win32kbase.sys file, which seems to be a system file.

    Meanwhile, I would suggest you to remove any external devices attached to the computer apart from keyboard and mouse and check if that helps.

    I would suggest you to refer the troubleshooting steps mentioned in the article Troubleshoot blue screen errors.

    If you are unable to boot the computer to Desktop, I would suggest you to try booting the computer into Safe Mode and check if it is still crashing. Refer the article Start your PC in safe mode in Windows 10.

    In case, the PC is working fine in Safe Mode then you may try performing Clean Boot and see if the PC boots normally.

    Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

    To perform a clean boot on the computer refer to the article How to perform a clean boot in Windows.

    If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean bootto check which program is causing the issue.

    Note: Please refer the sectionReset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting.

    Let us know how it goes.

    Regards,

    Nikhar Khare

    Microsoft Community – Moderator

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