I can't fix this windows hello problem

Question

watch this video https://kapwi.ng/c/sPSY21Nc

Answer 1

i tried above steps but my laptop still showed as Hello Face and Hello Thumbprint unavailable.

What would be the cause and any other recommendation?

Answer 2

Hi plzzzzz_help, my name is Felipe Lucas, Independent Advisor and Microsoft Windows user like you.

I'll be happy to help you.

First, I suggest that you run the System File Checker to check if there are corrupted files that might be causing this problem.

To run it, follow these steps:

Open Command Prompt and Run it as administrator. Select Yes to make changes on the prompt where it will ask for changes to be made to your PC.

Type this command:

DISM.exe /Online /Cleanup-image /Restorehealth

Then press Enter

Wait for the message that says "The operation completed successfully."

Type another command:

sfc/scannow

Then press Enter

This command will scan all protected system files, and replace corrupted files with a cached copy

After the verification is complete, restart your PC and check if the problem is gone.

If the problem persists, try the fixes on the article below:

https://www.kapilarya.com/fix-windows-hello-isn...

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___________________________

Felipe Lucas

Independent Advisor