continually get "Failed-Virus scan failed" on every attempted download

Question

Really need to download a program and I continually get "Failed-Virus scan failed" on every attempted download. Really need some help

Answer 1

Good Day Dan814,

Did you successfully boot your computer to Safemode? If you are still getting the same error while on Safemode, you can proceed with the next steps I posted on the link.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Good Day Dan814,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

First, let's check if there are malwares running in your system. Boot your computer to safemode.

-Press the Windows logo key + R.

-Type msconfig in the Open box and then select OK.

-Select the Boot tab.

-Under Boot options, clear the Safe boot checkbox.
Click "Network" for you to have internet connection while on safemode.

-Click Apply then Ok

Once you computer on safemode.

Go to this link below and download the free version of Malwarebytes scanner.

https://www.malwarebytes.com/mwb-download/thank...

Once downloaded and installed, open the app and perform scan and check for infection.

Restart once done and check if you can now download.

If issue persists, go to this link and try these steps.

https://answers.microsoft.com/en-us/windows/for...

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely, Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Carlo TJ,unfortunately it wont download the virus scan, says Virus scan failed

Answer 3

Good Day Dan814,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

First, let's check if there are malwares running in your system. Boot your computer to safemode.

-Press the Windows logo key + R.

-Type msconfig in the Open box and then select OK.

-Select the Boot tab.

-Under Boot options, clear the Safe boot checkbox.

Click "Network" for you to have internet connection while on safemode.

-Click Apply then Ok

Once you computer on safemode.

Go to this link below and download the free version of Malwarebytes scanner.

https://www.malwarebytes.com/mwb-download/thank...

Once downloaded and installed, open the app and perform scan and check for infection.

Restart once done and check if you can now download.

If issue persists, go to this link and try these steps.

https://answers.microsoft.com/en-us/windows/for...

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

---

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.