Error moving file to Windows 10 computer

Question

Hi,

When I try to move my files from the SD card in my phone to Windows 10 computer, I am unable to move them and I get an error saying "The requested resource is in use" as shown in the screenshot attached here. I don't know why I get this error message because I am not using the files at all. Does anyone know how to fix it?

Answer 1

Hi I-Shu -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Let's try to do a clean boot.

Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue still persist.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor

Answer 2

Hi Jerico,

I am still having the same problem even after a clean boot. Is there any other solution?

Answer 3

Hi I-Shu -

Thank you for your response and I apologize that the given steps did not work. Please try to run a full scan of your antivirus to check if there are any malware infection on your computer's system that's causing the issue. Also, after the full scan of your antivirus, let's perform SFC scan.

SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Please keep me posted for the result.

Regards,

Jerico T.