SLEEP PROBLEM

Question

For the last 4-5 days whenever I put my laptop on sleep for some25-30 mins or more it won't wake up when I try, It will either display a completely black screen with the power light indicating that it still sleeps but with an open lid which is not possible, or it will show a complete grey screen in place of black one and then Blue screen of death will appear for a microsecond and then the laptop will restart automatically or I can do a hard reset to on the laptop. Sometimes while waking from sleep mode it will show my home screen wallpaper without any icons and without the taskbar but with cursor this time, again I have to do a hard reset. It's driving me mad. Anyone, please help! May God bless you.

Answer 1

the problem is still there...

Answer 2

I did that and scan showed some corrupted files and also showed that they have been fixed...i have done the clean boot also but i have a doubt , as you have told me to disable startup services in task manager,so do i need to disbale windows security notifications also? i have disbaled everyhting else in startup tab...Pls tell...i will revert back if this issue resolves or persists..

Answer 3

Hi MihirDhawan1 -

Thanks for the response and I do apologize on the delayed on mine.

Did the clean boot fix's the issue?

Yes you can reverse it if it's not causing the issue on your computer. If the issue does not occur after performing the clean boot then it means that one of the services running on the background of your computer is causing it.

You will have the option to reverse it, technically all the services that was stopped after performing the clean boot will start automatically once the computer needs them to start or if it's triggered by an application which requires the service to be running to function correctly.

Regards,

Kevin B.

Answer 4

"After the scan completes, kindly disable any non-Microsoft services running in the background of your computer to make sure that they are not causing or contributing to the issue

Perform Clean Boot

• This process will eliminate 3rd party applications running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type MSConfig
2. System Configuration Utility box will open and by default you are on the general tab.
3. On the General tab, click the Selective startup and make sure that load system service and load startup items both have checkmarks.
4. Click on the services tab
5. Put a checkmark on hiding All Microsoft Services > This is a very important part as if you miss clicking on this, the computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window that contains all your startup applications on the administrator account.
8. Disable all applications that you're not using. You can simply just click on them and select disable.
9. Click OK, Apply and close the configuration utility"
   DO I NEED TO REVERSE THESE STEPS AFTERWARDS? WHAT WILL HAPPEN AFTER DISABLING NON-MICRSOFT SERVICES?

Answer 5

Hi MihirDhawan1 -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Are there any changes made on the computer before the issue started?

Kindly follow the steps below and check if it helps resolving the issue

Run the Power Troubleshooter

Press windows key + I

Click on Updates & Security

On the left pane menu, click on Troubleshoot

Click on Additional troubleshooter

Locate and click on Power

Click on Run the troubleshooter

Follow the onscreen instruction until the process completes

Restart the computer and check if the same issue appears

You may also need to run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

After the scan completes, kindly disable any non-Microsoft services running on the background of your computer to make sure that they are not causing or contributing to the issue

Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility

Restart the computer again and check if the same issue appears

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor