Why my computer is locking automatically

Question

Hello everyone,

I have a problem with my computer. It is locking when I unplug it from the socket even if the battery is full charged. It happens the 3 times I unplug it and it begins yesterday.

When I press the power button on battery mode, it try to turn on but never more than 30 seconds.

I hope someone could help me

Thanks a lot !

Answer 1

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /b

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Clean boot

For clean boot follow the steps below:

1. On the Desktop, press the Windows + R keys simultaneously to open Run;
2. In Run type MSCONFIG and click OK to open System Configuration;
3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
4. Click Apply and OK;
5. Restart your computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

Answer 2

Please ignore the reply by Kelly Watson25. That is a scam.