BSOD ERROR

Question

Hi, I get this BSOD error once every while... Sometimes its MEMORY MANAGEMENT, sometimes its SYSTEM_SERVICE_EXCEPTION, and sometimes its PAGE_FAULT_IN_NONPAGED_AREA... I am not understanding a bit of what's wrong!! So I decided to check the dump file when I got the memory management error recently... Below are the results extracted from the sdk...Also, I have all the drivers updated to the latest releases, but still this occurs frequently... It's a new pc actually and this keeps harassing me.....Can you help me out??

Dump File Extracted from SDK :

WRONG_SYMBOLS_TIMESTAMP: ca6101ae

WRONG_SYMBOLS_SIZE: 1046000

FAULTING_MODULE: fffff80714e00000 nt

BUGCHECK_CODE: 1a

BUGCHECK_P1: 61941

BUGCHECK_P2: 1fecd398ef8

BUGCHECK_P3: d

BUGCHECK_P4: ffff9089501cfa00

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

STACK_TEXT:

ffff9089501cf858 fffff8071524428e : 000000000000001a 0000000000061941 000001fecd398ef8 000000000000000d : nt!KeBugCheckEx

ffff9089501cf860 fffff8071520525e : ffffe78e80f570c0 0000000215cc0000 0000000000000000 0000000000000000 : nt!memset+0x3a00e

ffff9089501cfa00 00007ffdf48bf160 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!setjmpex+0x43de

0000002d84f6fa40 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ffd`f48bf160

STACK_COMMAND: .thread ; .cxr ; kb

EXCEPTION_CODE_STR: CA6101AE

EXCEPTION_STR: WRONG_SYMBOLS

PROCESS_NAME: ntoskrnl.wrong.symbols.exe

IMAGE_NAME: ntoskrnl.wrong.symbols.exe

MODULE_NAME: nt_wrong_symbols

SYMBOL_NAME: nt_wrong_symbols!CA6101AE1046000

FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_19041.1.amd64fre.vb_release.191206-1406_TIMESTAMP_770805-021054_CA6101AE_nt_wrong_symbols!CA6101AE1046000

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {451b9d2f-f0af-0323-c1d8-4bd36c7d9cd7}

Followup: MachineOwner

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Answer 1

Hi Deep

Your minidump file indicates that it is the device driver on your graphics card that is causing the system to crash

You should completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

Answer 2

Hey Dave, I removed the driver with help of DDU utility and installed the latest available drivers from Nvidia. But, still, the system keeps crashing regularly..... Here's the link to the dump files... Please let me know

https://1drv.ms/u/s!AsRso2-5JH9yh1QQuDDWGPCKT-2o?e=RaDlFS

Answer 3

Hey Dave!!

Here's the link of the zip file of Minidump file you asked me for https://1drv.ms/u/s!AsRso2-5JH9yh1DlSX-gITMfVUYo?e=MnPdlN

And thanks for the quick reply!!!

Answer 4

Hi Deep,

I am Dave, an Independent Advisor, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.