Graphics and performance problems after reinstalling windows 10

Question

Hi, I recently reinstalled windows 10, however, I felt like my laptop was more slow and it was showing jagged lines, I made sure that the drivers were installed and they were. I don’t think that this is a hardware problem because before reinstalling it was just fine. Your help is appreciated.

Answer 1

Hi WaseemSibai -

Thanks for the update and I apologize that the methods I provided did not resolve your concern.

Regards,

Jerico T.

Answer 2

Thanks for the reply, sadly that didn’t work as well, and I did a clean install of windows 10 (using usb stick) thanks for your help and I understand that this issue may not be resolved

Answer 3

Thanks for replying, sadly, both methods didn’t work.

Answer 4

Hi WaseemSibai -

Thank you for your response. I see, then please try to perform clean boot.

Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue is fixed.

Regards,

Jerico T.

Answer 5

Hi WaseemSibai -

I understand that you're having some issues right now. I'm Jerico, and I'd be more than happy to help you today.

How did you perform the reinstallation of your windows? Is it the Reset this PC on settings? If so, did you keep your files or wipe them out? Please try to perform the troubleshooting methods below and check if any of the methods will fix your concern.

Method 1: Create a new user profile

• We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.

1. Open the command prompt with elevated access (Administrator Access)
2. Type the below command and hit enter every after command.

net user "account name" /add

(change the "account name" to any name that you preferred)

net localgroup administrators "account name" /add

(change the "account name" with the name that you put in the first command)

3. Close the command prompt and switch to the new user.

Check if the same issue occurs on the new user profile. If the issue still persist to the new user profile, we might need to perform In-place Repair.

Method 2: In-Place Repair

• In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.