I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.)

Question

Hi,

Since some time I've been experiencing some touchpad related problems, it stopped working multitouch/multi finger touch after a time of use, but after the restart the touchpad started working again, but the issue was still happening. So I decided to take a look in the drivers and found I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.) with yellow markings, then started disabling, enabling and Uninstalling HID device from device manager and restarted, still it did not work, then, I have taken support from Dell executives and they took online sessions and it worked. but after four five days it started again I tried everything they(Dell online support Executive) suggested me. Now I don't know what to do. I just wanted to use a functional touchpad, now.

I installed and updated all the drivers, and windows update is up to date, but still no use

My machine is a Dell Vostro 3401

please help

Answer 1

Try installing different versions of touchpad drivers.

Answer 2

Good Day MOHAMMED

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Human Interface Device

-Look for HID Touchpad driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your computer and configure the touchpad.

-Press Windows key + X

-Go to Settings

-Click Devices

-Look for Touchpad

-Configure the Touchpad to your preferred settings.

If issue persist, go to this link and download the drivers.

https://dl.dell.com/FOLDER06133407M/2/Intel-HID...

Once downloaded and installed, restart your computer and check the touchpad.

-Press Windows key + X

-Go to Settings

-Click Devices

-Look for Touchpad and turn it on.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Answer 3

I already tried all the touchpad driver dell provided me on email and on their website and still they are not helpful for my issue

Answer 4

Thank you Carl,

but it is not working

error code: This device cannot start(code 10)

Answer 5

Good Day MOHAMMED,

I appreciate your time getting back to this thread, have you tried to uninstall the driver and install the driver using the link I posted in my first response? If not please do so.

If issue persists, try to perform Refresh.

-Press Windows key + X

-Go to Settings

-Click on Update and Security

-Click Recovery

-Under Reset this pc click "Get Started"

There will be an option to "keep your files and apps.

Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.