Weird issues with connection

Question

Hi, so I've been experiencing some connection issues with some programs, such as COD Warzone, Zoom, OneDrive, and other unnamed programs that I have yet to try, but programs such as Discord, Google Chrome, and some messengers that I use such as LINE work perfectly fine. Browsing seems to also be unaffected since I'm posting this on my PC. I tried updating Windows as well, and it shows me an error message:

"There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80073b01)"

I tried several solutions that I've searched up on Google, and yet nothing still has worked. I'm getting quite frustrated as I use this PC on the daily, and I'm afraid that I won't be able to use the PC for important activities such as Zoom meetings :(

I've searched for malwares or anything like that although I did a scan once and showed something like "PUP.Babylon.Optional" or something along the lines of that but I have removed it since the first scan that I did, and the issue still persists.

Any response would be of great help, thank you!

Answer 1

Hi again Carlo! Thank you for your extremely fast responses, I appreciate it a lot!

Yeah, I did the reset with the option to keep my files but it didn't work for some reason as no changes were made, I'll try and fully reset my PC this time to see if it can work.

I'll update you as soon as possible!

Answer 2

Good Day Keyrunnnn,

I appreciate your time getting back to this thread, if issue persists, try to perform Refresh.

-Press Windows key + X

-Click on Settings

-Click Update and Security

-Click on Recovery

-Under Reset this PC click Get Started

• There will be an option to keep your files and apps.

Wait until it is done and check if the issue with the connection persist.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 3

Oh, and I tried resetting my computer earlier, and I wasn't able to for some reason as I forgot what it said, I think it was something like "There was a problem resetting your PC"

Answer 4

Hi Carlo!

Thanks for your reply, I've tried both methods and nothing seems to work, the Microsoft Media Creation Tool shows me this error:

Thanks again Carlo!

Answer 5

Good Day Keyrunnnn,

My name is Carlo, I am an independent advisor and a member of the community just like you.

I also use a Windows 10 computer. Let's work together to to sort this out.

First, let's work on the issue with Windows updates, those two issue with updates and connection can be connected.

Here are the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Windows Update and run the troubleshooter.

Once done , go to this link and download the tool to reset the Windows Update Components.

https://www.tenforums.com/tutorials/24742-reset...

After following those steps, restart your computer and try to check and install updates.

If the issue persists, you can perform Repair Upgrade , it will repair and replace damaged system files. This will also update your computer to the latest version of Windows.

Step 1: Download the Microsoft Media Creation Tool.

https://www.microsoft.com/en-us/software-downlo...

Click "Download Tool Now"

Step 2: Run MediaCreationTool.exe.

Step 3: Select "Upgrade this computer now".

Step 4: Select "Keep personal files and applications".

Step 5: Let it install

Once the updates are installed, restart your computer and check the internet connection with the apps.

Hope the above information helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

---

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.