ctrl and + keys always trigger each other

Question

It's to no one's surprise a windows update gave me issues i never had before.

I tried a keyboard tester online and apparently Ctrl and + keys trigger each other as well as AltGr trigerring Ctrl idk

It happened overnight and now i can't use Ctrl without everything zooming in on me :)

I tested an external keyboard (i'm on a laptop) and that worked fine, except i am a 100 percent certain it isn't a hardware issue.

Usualy trackpad driver would get messed up until i finished properly installing an update (don't ask me why, i have no idea) but this time the keyboard problem didn't resolve (my trackpad was back to normal, though).

It's very strange and frustrating, I hope someone can help.

Answer 1

Hi Asmae -

I see. I apologize but it seems that I ran out of ideas, maybe someone has a better resolve.

Thank you,

Jerico T.

Answer 2

Tried both methods and neither worked. I don't expect it's a 3rd party software problem since i didn't install anything new recently.

Somehow some keys are just bound together.

Answer 3

Hi Asmae -

Thank you for you response. I see, if that's the case, please try to perform the other methods below.

Method 1: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue still persist.

Method 2: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Please keep me posted for the result.

Regards,

Jerico T.

Answer 4

Thank you for the reply

The driver was already up to date and rolling back didn't change anything.

I'd already done that but i tried again just to make sure.

Answer 5

Hi Asmae -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Let's try to perform the methods below and check if it will fix your concern.

Method 1: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 2: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Don't hesitate to reach back if the methods above did not work.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor