Can't setup pin code. Windows security popup keeps rebooting or crashing

Question

Hello everyone,

I'm trying to setup a pin code but there's a bug and I don't know where it's coming from! I've tried every tutorial I could find on the web but nothing works ( Ngc folder, Dism, updated windows, system restore...)

I created a second user account and when I click "add pin", it just freezes and doesn't even give me the chance to enter a code.

I don't want to reset Windows because I have a lot of apps installed and it's a pain to redo it all.

Windows 10 Home 21H1

Thanks for your help

Here's a GIF of the problem to better understand :

Answer 1

Hi NemovichSM -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Please try to perform the methods below and check if any of the methods will fix your concern.

Method 1: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue still persist.

If method 1 did not work, please proceed to method 2.

Method 2: In-Place Repair

• In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT TOUCHING any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor

Answer 2

Method 1 worked perfectly, thank you for your help. Now I have to pinpoint the culprit service that caused this and it won't be easy. is there a quick way of knowing instead of enable/disable > reboot for each service ? thanks