Can't boot after update

Question

Last night I tried to update my PC. I selected "update and shut down" and left the computer. When I returned much later it appeared frozen so I turned the PC off.

The PC is now unable to boot and stuck on the below screen.

By restarting I can force the PC to enter automatic repair but it gets stuck on a black "preparing automatic repair" screen for 5 minutes. Then it black screens and goes back to the above image.

Any advice would be appreciated.

Answer 1

Hi Anthony222222 -

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

The installation of updates might have been interrupted when the computer froze and restarted. Unfinished installation of updates can cause issue to windows. Please try to boot your computer to safemode and check if it will allow you to open the windows in that environment

Safemode is a windows environment used to troubleshoot, diagnose and repair corrupted windows system files. While computer is in safemode, no 3rd party application will run, not even your anti-virus, and selected services needed by windows to boot are the only running service on the computer. This ensures us that the computer will only use applications and services at a minimal level to avoid 3rd party conflicting application and services.

Please click on the link below and follow the steps in booting your computer in safemode.

https://support.microsoft.com/en-us/windows/sta...

Once booted in safemode, kindly try to perform system restore to totally reverse the changes made on the computer which renders the computer not to boot properly

Perform system restore

-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:

1. Open the run box by pressing the Windows key + R and type rstrui.exe
2. Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next
3. Select your desired restore point date and time and hit next and finish.

Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor

Answer 2

Thank you again for your reply.

Following your instructions took me to this screen:

Answer 3

You will need to interrupt the boot process in order to access the WinRE.

Hold the power button as soon as you see the laptop starts. That will failsafe the OS to WinRE.

Please let me know if that worked.

Answer 4

Thanks for your reply.

I can't get WinRE to load. It gets stuck on "preparing automatic repair" which is shown below.

After around 10 minutes it then black screens and gets stuck on the screen in my original post.

Answer 5

Anthony222222,

I am here to help you. You will need to access WinRE (Recovery Environment) to uninstall the update.

You will need to shut down the laptop from the power on button two consecutive times(Holding down the power button while loading). When WinRE is on you must click Troubleshoot>Advanced>Unistall updates>Uninstall latest feature update.

Please let me know if you need further assistance.

Kind Regards,