Error message

Question

Hi

I was trying to download a YouTube video using the app: VidTuber. I received this message, and was directed here. What is the error message trying to tell me? And, I'm assuming there's an error, so does someone know how to correct it?

net_http_message_not_success_statuscode. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485, lang: US, APP VERSION: 3

Thanks,

Julie

Answer 1

Yes, just stay logged in with the same account you signed up for.

Before reinstalling it, try Run the Troubleshooter: Select the Start button and select Settings > Update and security > Troubleshoot and from the list select Windows Store Apps > Run Troubleshooter. Restart your computer and see if the problem persists.

When purchasing an App through the Microsoft Store, it is linked to your Microsoft account and whenever necessary, just look at your order history or, on the page designed to purchase the product, being logged in with your account, it will not show the Buy option.

For more information, check out the article for information on Viewing your Microsoft Store order history.

If you have any questions on the way, I will be available.

Thanks.

Douglas R

Answer 2

Hi Douglas,

Thanks for getting back to me so quickly. If I uninstall it, will I have to pay again for the advanced version (and receive a refund), or will my current payment apply when I re-install it?

Julie

Answer 3

Hi, I’m Douglas, Independent Advisor. Welcome to the Community. I’m happy to help you today.

Initially uninstall, download and install the app again. This will rule out it being a problem with the problem.

Come back to like it if the error persists

Did this information help you in this situation? If yes, indicate below so that other users can see that this information is useful. I will be available whenever I need.

Sincerely,

Douglas R.