Unlock BitLocker Failed

Question

Hi Anyone,

I have a SSD with Bitlocker protected. However, my NB was out of battery while unlock my BitLocker SSD. Afterward, I cannot unlock the SSD anymore and even not able to format this SSD. Unfortunately, I also lost my recovery key.

Now I use 3'rd party app to unlock the SSD, and I got this error message:

BitLocker unlock failed

ERROR_VOLUME_STATE_NOT_SAFE

ErrorCode:"-14"

Have anyone to know how to format this disk? I try to use "EaseUS Partition Master" and "AOMEI partition Assistant" to wipe out whole disk but still not able to format this SSD. The bitlocker still LOCK this SSD.

Answer 1

Hi zrtugm23

Okay, I hope that works for you, please let me know if that succeeds

There are two partitions on that drive, that is why I suggested the clean command to wipe the entire drive, that would have merged the two space on the drive.

Answer 2

Hi Dave,

Now I'm try to format with override command, it's seems formatting now. let's see what happen at the end.

Thanks for your quick reply.

Answer 3

Hi zrtugm23

Close Disk Management.

Click your Start Button, then just type cmd

Right click Command Prompt and choose 'Run as Administrator'

Run this command and hit Enter:

diskpart

Run this command and hit Enter:

list disk

(Make note of the disk number you want to wipe and enter it into the next command - replace X)

Run this command and hit Enter:

select disk X

Run this command and hit Enter:

clean

Then close Command Prompt and open Disk Management again, please provide a screenshot of that Disk Management window

Answer 4

Hi DaveM121,

Here is a screenshot from Disk Management window, the drive E is still encrypt by BitLocker, and when I Right Click the drive E and choose 'Format' but nothing happen, seems not able to run format process.

Answer 5

Hi zrtugm23

I am Dave, I will help you with this.

Open Disk Management (accessible by right clicking your Start Button)

Resize the bottom pane so that drive is visible in the bottom pane

Please provide a screenshot of that Disk Management window, and indicate which drive you want to wipe.