EXTERNAL STORAGE NOT OPENING

Question

EXTERNAL STORAGE NOT OPENING

Anonymous

I got this message after connecting an external hard disk to my PC. Initially, I got missing drivers message after troubleshooting and the system got a driver update done after restarting but now getting this error.

Device USB\VID_2109&PID_0711\000000123AD0 had a problem starting.

Driver Name: usbstor.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Service: USBSTOR

Lower Filters:

Upper Filters:

Problem: 0xA

Problem Status: 0xC0000001

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Answer 1

Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

Just to clarify, have you also tried to connect the external storage to a different PC to isolate the issue?

Kindly double-check if your machine doesn't have any pending security patches: Go to Start > Settings > Update & Security > Windows Update > Check for Updates. Also ensure that the necessary drivers for your machine are properly updated by getting them from the manufacturer's website. You may refer to this guide:

https://support.microsoft.com/help/4028443/wind...

Once done, remove the external storage on your PC, then perform a clean boot: https://support.microsoft.com/help/929135/how-t...

Connect the external storage to a different USB port on your machine, then check again.

I hope this helps. Good luck!

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EXTERNAL STORAGE NOT OPENING

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