PIN Set Up Error

Question

My system has this displayed on the screen: something happened and your PIN isnt available. Click to set up your PIN again. The set up my pin link is not responding. I have shut down my laptop severally. I have not be able to login to my laptop or set up a new PIN.

Thank you .

Answer 1

No worries. I am glad that it's fixed now

Answer 2

Hello Ru,

Thank you for the feedback. Shortly before i read your message I did a troubleshooting using shift and restart button, did system repair to reset and reinstall windows.

That worked for me , it took along time and also uninstall all the apps that did not come with the system.

Thank you for the support.

Answer 3

Hi, I'm Ru and I'll be glad to help you today.

We need to access the Windows Recovery Environment (WinRE) to fix this. Follow the steps below,

You can force Windows to open WINRE. To do so,

1. Hold down the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
4. Press the power button again to turn on your device.
5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
6. Press the power button again to turn on your device.

Allow your device to fully restart to enter WinRE.

Once you are in the WINRE menu,

Navigate Troubleshoot >Advanced options > Command prompt

Once you are in the command prompt, you will need to do a few scans.

NOTE: These scans will try to fix the corruption on current Windows and not all scans will work. These scans will take some time to finish as well.

You need to type the below codes as it is.

Execute one command at a time and wait for it to finish. Then do the next one.

Type,

BCDEdit

In the Windows Boot Loader section, the drive letter of the system volume is displayed next to "osdevice." (For example, C:) And replace the below codes with that corresponding drive letter.

Type this command,

CHKDSK /f C:

Type this command,

DISM /image:C:\ /cleanup-image /restorehealth

Type this command,

SFC /scannow /offbootdir=C:\ /offwindir=C:\windows

Now type these commands one at a time,

Type,

C:

Hit Enter.

Now type,

bootrec /fixmbr

Hit Enter.

Now type,

bootrec /fixboot

Hit Enter.

Now type,

bootrec /scanos

Hit Enter.

Now type,

bootrec /rebuildbcd

Hit Enter.

Type exit

Hit enter.

Now on Advanced options

Select Startup repair

Now restart the system and check whether the issue persists.

Answer 4

Hi Bianca,

Thank you for the feedback. I did that but the screen went back to the same error problem.

Answer 5

Hi, I'm Bianca, an Independent Advisor.

To narrow down the source of the problem, please start Windows in Safe mode. There are a few ways on how to do it and you can choose on how to proceed. Follow the steps here: https://support.microsoft.com/article/92c27cff-...

Once in Safe mode, see if you have the same problem. Let me know what happens after. We'll proceed on how it goes.