server problems ?

Question

i have windows live 2012 as my email but i also have an msn email account. i did have my windows live account to also import my msn emails to this one so i only had to look in one place to read my messages.everything was fine until about 2 days ago when it kept saying your server has terminated your connection. so after a while i thought i would remove and reinstall my email account which meant removing all my server settings. i made a note of them before doing so but now when i try it tells me i have to download the folders but when i try doing that i get a message saying terminated again. i will give the settings minus my email address and please tell me if i have got it right

IMAP

incoming imap-mail.outlook.com port 587

outgoing smtp-mail.outlook.com port 993

i have the relevant boxes ticked server requires secure connection

as i say it says i must download folders before i can read messages but it wont let me.

i'm not a pc expert but any replies in plain for me please but heeeeelp

Answer 1

The error message typically specifies error number 0x800CCC0B

In this error, your e-mail account can't log-on (or can't send). This is caused by your e-mail service provider, which has made changes to its server settings without your consent. As a result, users of older e-mail programs such as Windows Live Mail (WLM) can no longer log-on (or can no longer send messages).

To find out whether this is the error you are experiencing, open your e-mail account on the e-mail provider's website, in a web browser. Look at the settings for POP and IMAP. There are two things you might need to deal with:

1. If the website's POP/IMAP settings now specify a different server address to the one you use in WLM, change the server address in WLM to match the new address mentioned on the website.

To check or alter the settings used by WLM: in WLM's left-hand folders pane, right-click on the E-mail Account's name; then click on the 'Properties' option; then click on the 'Advanced' tab. Ask here if you need further help.

2. If the website's POP/IMAP settings now specify TLS and/or STARTTLS as the encryption method, those protocols have been substituted for the original SSL protocol. Your account has changed from using SSL security to using the newer encryption method "TLS" or "STARTTLS".

The following fix involves editing the Windows Registry.

Windows 7 received an update in 2016 (known as KB3140245) which adds TLS 1.2 support, but it is not enabled by default, so it requires the user to make a small change in the Windows registry. WLM's account settings only refer to SSL, but it will use TLS if it's available, i.e. if that registry change is made.

Update number KB3140245 is almost certainly installed on your system already. It doesn't by itself solve your problem: you need to also enable TLS 1.1 and 1.2 by making the registry change I describe below.

If you don't already have it, update KB3140245 (“Update for Windows 7 for x64-based Systems") is available for download from the Microsoft Update Catalog for Windows 7 systems:

http://catalog.update.microsoft.com/v7/site/search.aspx?q=kb3140245

To install this update, you must have the Windows 7 Service Pack 1 installed. You must edit the Windows registry to add the "DefaultSecureProtocols" key.

To do this automatically, click here:

https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix51044.msi

In the "File Download" dialog box that opens, click "Run" or "Open", then follow the steps shown in the "Easy Fix" wizard that opens. That wizard creates a Restore Point, so that if you need to reverse the changes you can do a System Restore.

To do the registry edit manually, open the Windows Registry editor, and navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols

If the TLS 1.1 and TLS 1.2 subkeys are missing (i.e. if the "Protocols" key only has a single subkey named "SSL 2.0"), you need to create them manually. Here's how to do so:

1. Right-click on "Protocols". Select "New", then "Key". Name the new key "TLS 1.1" (without the inverted commas).
2. Right-click on that new key, then create another key underneath it named "Client" (without the inverted commas).
3. Right-click on the new "Client" key. Select "New", then "DWORD (32bit) Value". Name the new item "DisabledByDefault" (without the inverted commas). By default, its value is zero (which is what you need, so leave it as that).
4. Right-click on "Protocols". Select "New", then "Key". Name the new key "TLS 1.2" (without the inverted commas).
5. Right-click on that new key, then create another key underneath it named "Client" (without the inverted commas).
6. Right-click on the new "Client" key. Select "New", then "DWORD (32bit) Value". Name the new item "DisabledByDefault" (without the inverted commas). By default, its value is zero (which is what you need, so leave it as that).

Here is a link to an image which shows what the fixed registry should now look like:

https://learn-attachment.microsoft.com/api/attachments/20b2fcb9-e29d-4e52-b9fb-1231c5f6968f?platform=QnA

Answer 2

There are several error codes which you might see.

In the circumstances that you've described, it doesn't matter that you're not seeing the most common one. It should not make any difference, my advice still applies.

To get a connection in Windows Live Mail, you'll normally need to specify in it the same server address that you see on the website. You seem currently to be specifying a different server address in Windows Live Mail, and that is the most likely reason why you can't connect.

You must make the small registry alteration. And then if you put the new server address into Windows Live Mail, you should get a connection to it.

Answer 3

problem has come back, to an extent. i can receive not send.

below is the error message i get i haven't touched anything since it was fixed

The SMTP server returned an error.

Subject 'Re: problems'

Server Response: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADQAUAAxADIAMwBDAEEAMAAzADMANQAuAEcAQgBSAFAAMQAyADMALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]

Server: 'smtp-mail.outlook.com'

Windows Live Mail Error ID: 0x800CCC60

Protocol: SMTP

Port: 993

Secure(SSL): Yes

Answer 4

thanks for your reply,

i have made the registry change as you have advised, it all seems to be working even back on the original server settings

thankyou for your help and patience.

Answer 5

hi thankyou for your reply. the code i got was 800ccc0e

i've gone into my msn email as you suggested but i'm not sure which tab i'm supposed to be looking under i presume its sync mail ?

if so it says pop disabled but then imap it says

Server name: outlook.office365.com

Port: 993

Encryption method: TLS.

Server name: smtp.office365.com

Port: 587

Encryption method: STARTTLS

these are the settings i put in manually when setting it up except i havn't put outlook.office365.com i put in mail.outlook.com.

with regards to windows updates i have that turned off but i know service packs have been downloaded.

does the fact my fault code is different to the one you mentioned make any difference ?