Kernel-Power Error 41 Bugcheck Code 278

Question

Hello everyone.

So, I have a problem with my computer.

The model is GPD WIN MAX 2021. And the problem is when I use external monitor through HDMI (TV 1360*768 or 1920*1080) it randomly reboots while gaming. Not really often, 1-2 times per day. On regular tasks such as browsing/ docs editing everything is okay. With internal display (1280*800) it is also okay. But when I play Gears 5 on external display sometimes it starts to freeze for a couple of seconds (still reacts to input but slower than usual) and then restart. I don't know if it's thermal related but I checked the temps and everything looks okay duling gameplay, below 80C on every part, so the cooling solution must be allright (dual fans and pretty beefy heatpipes).

Event viewer says:

-	System
		-	Provider
			[ Name]	Microsoft-Windows-Kernel-Power
			[ Guid]	{331c3b3a-2005-44c2-ac5e-77220c37d6b4}
			EventID	41
			Version	8
			Level	1
			Task	63
			Opcode	0
			Keywords	0x8000400000000002
		-	TimeCreated
			[ SystemTime]	2021-11-21T20:33:56.4593645Z
			EventRecordID	76280
			Correlation
		-	Execution
			[ ProcessID]	4
			[ ThreadID]	8
			Channel	System
			Computer	DESKTOP-A44Q05B
		-	Security
			[ UserID]	S-1-5-18
-	EventData
		BugcheckCode	278
		BugcheckParameter1	0xffffbf0217521010
		BugcheckParameter2	0xfffff8056dd55a90
		BugcheckParameter3	0xffffffffc0000001
		BugcheckParameter4	0x3
		SleepInProgress	0
		PowerButtonTimestamp	0
		BootAppStatus	0
		Checkpoint	0
		ConnectedStandbyInProgress	FALSE
		SystemSleepTransitionsToOn	15
		CsEntryScenarioInstanceId	0
		BugcheckInfoFromEFI	FALSE
		CheckpointStatus	0
		CsEntryScenarioInstanceIdV2	0
		LongPowerButtonPressDetected	FALSE

The PC specs are:

Processor Name: Intel Core i7-1195G7

Motherboard Model: GPD G1619-03

Total Memory Size: 16 GBytes

Video Chipset: Intel Iris Xe Graphics

Video Chipset Codename: Tiger Lake-UP3 GT2

Number Of EUs (Execution Units): 96

Driver Version: 30.0.101.1069

Drive Model: BIWIN SSD

Drive Capacity: 976,762 MBytes (1024 GB)

Answer 1

Hi k1ck82

All your dump files indicate it is the device driver (igdkmdn64.sys) on your Intel Iris Xe Graphics that is causing the crashes.

Go to the support page for your PC on the manufacturers website, then form there, download and install the version of that Intel device driver they recommend.

Answer 2

So, if the issue is software-related, probably installing the manufacturer recommended version won't solve the problem as it was presented before I updated Intel drivers (when I used stock version). As the matter of fact, I updated the drivers trying to get away from this issue. But if the root of the problem is really only with software, then I wouldn't mind to just wait for an update. What really bothered me is that it could be hardware-related. I think I need to make some kind of report to Intel in order to inform their team on this issue for work on future updates.

Thank you again for clarifying the root of the problem, this really calms me down.

Answer 3

Hello Dave.

Thank you for the quick respone.

I uploaded copy Minidump content in OneDrive. Here is the link: https://1drv.ms/u/s!AlrzdovVkAn0lBbKfY5mw_5XuWNc?e=towRj0

Answer 4

Hi k1ck82,

I am Dave, I will help you with this.

Most likely it is the device driver on your graphics that is causing the problem, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.