Hi AURORAHARVEY -
I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.
Please try to perform the methods below and check if any of the method will fix your concern.
Method 1: Run the troubleshooter
- Open settings by pressing windows key + I
- Select Update and security
- On the left pane select Troubleshoot
- Under Additional Troubleshooter, select Windows Update and click the Run the troubleshooter button.
Method 2: Reset Windows Update Components
- Click the link below for the steps.
https://answers.microsoft.com/en-us/windows/for...
Method 3: In-Place Repair
- In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.
To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file
https://support.microsoft.com/en-us/help/402819...
After the ISO is created, follow the instructions (video tutorial) on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.
https://answers.microsoft.com/en-us/windows/for...
This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.