Blue Screen

Question

Hello,

I have an issue that happen with me from a time to another. This issue is that while i am working on my PC it appear a blue screen where the stop code is: DRIVER IRQL NOT LESS OR EQUAL and what failed is: bddc.sys as shown in the figure bellow so any suggestion how to fix it. I have try to update all my driver using DELL SupportAssist but the problem remain.

Thanks in advance

P.S: My labtop is DELL Inspiron 15 with a windows 10

Answer 1

Dear Marwan_998,

Thanks for updating me.

Haven't you ever installed Bitdefender?

Kindly enable Driver Verifier for 2 days or until you get another BSOD and share the minidump files to indicate which file caused the issue:

https://www.tenforums.com/tutorials/5470-enable...

Do not forget to disable it after 2 days as it causes another issues.

Please let me know if you need further assistance and keep me updated.

____________________________________________________________

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Answer 2

Hello again,

Sorry for bothering you. I don't have bitdefender software the only security software that i have is Kaspersky. So what can i do in this case.

Thank you

Have a nice day

Answer 3

Dear Marwan_998,

Thanks for sharing the minidump files.

As expected, the minidump files indicate bddc.sys which is related to the Bitdefender security driver.

If you do have this security software, kindly uninstall it and monitor your computer whether you face BSOD again or not. If your computer is stable, reinstall the software with the latest version.

Please let me know if you need further assistance.

Stay safe and have a nice day.

Answer 4

https://1drv.ms/u/s!Aj4lxYGC7B-qd75tNNuIcSKNsUw

Answer 5

Dear Marwan_998,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly check C:\Windows\Minidump and upload the available minidump files in order to analyze them to indicate which file caused the BSOD.

Upload and share the minidump files on OneDrive:

https://support.microsoft.com/en-us/office/uplo...

https://support.microsoft.com/en-us/office/shar...

Please let me know if you need further assistance and keep me updated.