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Cellular data network missing on laptop

Anonymous
2021-10-14T18:20:24+00:00

hello;

I wish you all the best,

In the beginning I was using my cellular data normally while my battery is plugged-in,

then I found out that whenever I plug-out my battery, the cellular data option disappeared, even without turning off my laptop.

so, my question is how can I use cellular data on a laptop without battery?

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-10-22T09:25:38+00:00

    Hi,​

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues related to cellular data network

    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the make and model number of your laptop?
    • As said that when battery is plugged out, the cellular data option disappears even without turning off laptop, so does that mean that if battery is physically removed from back of laptop, laptop keeps running?
    • Do you want to use cellular data on low battery or without a laptop battery?
    • Are you aware of any recent changes on the PC prior to this issue?

    Please provide more information regarding the issue.

    For some information:

    Cellular settings in Windows (microsoft.com)

    Use an eSIM to get a cellular data connection on your Windows PC (microsoft.com)

    We await for your reply

    Vineet Kumar Microsoft Community – Moderator

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