Windows not responding

Question

My windows laptop started to unresponding while downloading this update. Everything is not responding. Restarting is not working at all. When I restarted I see 'Getting windows ready. Don't turn off your computer'. I waited for like 30 minutes and it still there. After like 30 minutes I don't see 'working on updates'. I only see restarting. After restart, I thought everything was ok but it wasn't. It still not responding and also freeze. When I recheck the update, it said 'Updates Failed'. Even thought the update failed, my laptop is still not responding. Can you help me?

Answer 1

Hi, this is the reason why slowing down my computer.

Answer 2

Hi PUZZ_184 -

Thanks for the response.

Did you created the new user profile and check if the issue persist on the new user?

If so and the issue persisted, kindly perform an in-place repair on your computer to fix any corrupted system files which may be causing or preventing the update to install on your machine.

In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Regards,

Kevin B.

Answer 3

Hi PUZZ_184-

Thank you for keeping me posted and I do apologize it didn't work. Can you try to create a new user profile and see if the issue persists:

Check on this link on how to create new user profile:

https://www.tenforums.com/tutorials/5440-add-lo...

____________________________________________________

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please do let me know what will happen. Hope this will help and have a blessed day!

Thanks,

Kevin B.

Independent Advisor

Answer 4

Hi. Mine is unresponding like this.

Answer 5

Hi PUZZ_184 -

I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

This usually occurs when windows update services are not running properly on your computer. If your having an issue updating the computer or is receiving an error code whenever you try to download or install an update.

First thing that you need to do is to run the Windows Update Troubleshooter. The troubleshooter will attempt to identify the issue and will fix it. Please follow the steps on the link below to perform the Update troubleshooter.

https://support.microsoft.com/en-us/windows/win...

Run the update again on your computer and check if the same issue persist.

If the above steps didn't resolve the issue, please perform the below troubleshooting manually on your computer.

First is to create a system restore point on your computer so you can go back to an earlier point in time if in case you need to. Follow the steps on the link below:

https://support.microsoft.com/en-us/windows/cre...

After following the steps, please follow the step below:

1. Open the command prompt as administrator on your computer
2. Type each command below and press enter after each command

net stop wuauserv

net stop bits

net stop cryptsvc

net stop trustedinstaller

You may need to run the command more than ones until you see the message that the service has stopped successfully.

(Note: Make sure that all those command will stop the services otherwise the next command will not work)

3. Type the following commands to clear the Windows Update cache to allow Windows 10 re-download the updates, instead of using the files already downloaded on your system that might be damaged

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

(Note: Make sure that those folders will be renamed by running those command)

4. Restart the update services on the computer. On the same command prompt (running as administrator), type each command below and press enter after each command

net start wuauserv

net start bits

net start cryptsvc

net start trustedinstaller

net start appidsvc

5. Perform cleanboot on your computer. A cleanboot starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.

Click on the link below and follow the steps in performing cleanboot.

https://support.microsoft.com/en-us/help/929135...

6. Repair and Restore system files to make sure that no system files are causing the issue with your update

Open the command prompt and type each command below. Press enter after each command:

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Please disable any 3rd party security software that you have to ensure that those applications is not blocking the installation of updates.

Restart your computer and run the update again.

Hope this will help and have a blessed day!

Thanks,

Kevin B.

Independent Advisor