Blue Screen Error BSOD Help Please

Question

Hello, i have a new pc with ryzen 3 3200g, mother ASRock B450M HDV, 16GB ram (2x8) but my pc constantly crashes (BSOD) in simple tasks like watching a movie, or gaming low spec games (league of legends) i dont know what to do, ill be very grateful if someone helps me

there is a link to my Minidump and Msinfo32 files. https://1drv.ms/u/s!AgFpi7c4aaE1wFvJ8F8KcJlCVhuF?e=sOMifO

Please someone help me, its really annoying.

Answer 1

Hi Blue

Most of the BSODs point RAM corruption.

You should perform a memtest. It detects RAM errors and probably fixes them.

Go to the following website:

MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

Click on Download.

Extract the downloaded .zip file and read the README.txt file for instructions to use the tool.

The Memtest might take a long time, so do it when you are free.

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Standard Disclaimer: The Memtest website link is not from Microsoft. I have recommended it because it seems to be helpful.

However, do watch out for the ads on the website and make sure you do not click on any of them.

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Also, here's what you can do more:

https://www.debuglearn.com/Debug/Analysis/4caafa96-ade8-44d6-a7f8-8b035b7c7ccd

Regards,

Answer 2

Dear Blue,

The minidump files do not name any driver only indicate ntkrnlmp.exe which is a Windows component that means something else drove the system to a fault.

To troubleshoot this issue, kindly try the steps below:

1-Check for updates:

Go to Settings > Update and Security > Check for update > install all the pending updates

2-Uninstall the graphics card driver completely using the DDU free tool:

https://www.guru3d.com/files-details/display-dr...

Then, install the latest driver provided on the manufacturer's website.

3-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

4-Run Command Prompt as administrator. Type this command and hit enter:

dism.exe /online /cleanup-image /restorehealth

Then, type this command and hit enter:

sfc /scannow

5-If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

6-Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

7-Test the RAM with free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

8-Run the Windows Memory Diagnostic:

https://www.howtogeek.com/260813/how-to-test-yo...

9-If you are comfortable doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

10-If the issue still persists after the steps above, try to enable driver verifier for 2 days or until you get the BSOD then disable it and share the newly created minidump file:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.