(Installing Windows 11) system_thread_exeption_not_handled. igdkmd64.sys

Question

Hello, I'm currently trying to install Windows 11 on my computer.

This message appears which makes me think that my pc does support it just fine.

But for some reason when it's being installed, around 40%, after one of the said "many reboots may happen", i get this bluescreen (which is black for some reason) and it says: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

and it also says something about this: igdkmd64.sys

Can anyone offer me some help ?

I searched and i found out that this error is bound to the intel graphics cards. I already updated it, i also tried it with the previous update and got the same error.

Answer 1

Hi Ciao,

Indeed Intel DCH Graphic drivers are at fault.

Completely remove everything of Graphics driver using DDU, perform the upgrade and then install Graphics drivers when the upgrade is complete.

http://www.guru3d.com/files-details/display-dri...

Check Windows 11 compatibility

https://www.yourwindowsguide.com/2021/09/window...

Download Windows 11

https://www.microsoft.com/en-in/software-downlo...

Use the Installation Assistant to Download Windows 11

https://go.microsoft.com/fwlink/?linkid=2171764

Alternatively, download an ISO file and Run Setup.exe to Start the Upgrade, using Windows 11 Media Creation Tool.

https://go.microsoft.com/fwlink/?linkid=2156295

All the steps, including MCT and Installation Assistant, are covered here:

https://www.yourwindowsguide.com/2021/10/instal...

Hope that helps and keep us posted.

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 2

Hello, thanks for your reply.

I couldn't find the file you asked for.

That's all there is inside that folder.

I actually got something that I think might help, it's a "error log" I guess.

Here it is: https://1drv.ms/u/s!Auk1bETApgbdgzTTl5BQUCJioyoF?e=tITv1p

Answer 3

Olá, desculpa pelo meu mal entendido, eu não percebi que o site estava em português.

Mas já que você respondeu, eu consegui um arquivo que talvez possa lhe ajudar a me ajudar.

É o resultado do/s erro/s da instalação. https://1drv.ms/u/s!Auk1bETApgbdgzTTl5BQUCJioyoF?e=tITv1p Espero que ajude.

Answer 4

Olá

Bem vindo à Comunidade Microsoft

Tudo bem, Caio? Nosso fórum tem suporte em Língua Portuguesa, pode se expressar e fazer os questionamentos em nosso idioma. Em relação a sua pergunta é recomendado que você baixe e execute nossa ferramenta de analise e diagnóstico e depois clicar em "resultado final", tirar um print e colar aqui para analisarmos, por ela podemos identificar o que está causado o erro:

64Bit Download

Answer 5

Hi Caio,

I am Sumit here to assist you with this question.

Sure. Let us look if something else is playing a part as well.

Can you please share file named Setupmem.dmp present in C:$Windows.~BT\Sources\Rollback through Onedrive or any other file-sharing website for next steps?

Troubleshoot Windows 11 upgrade and Installation errors

https://answers.microsoft.com/en-us/windows/for...

Supplementary logs: There are certain supplementary logs that may be incident-specific. These can be found in: C:$Windows.~BT\Sources\Rollback. Examples include setupmem.dmp if the computer Blue-screened or the device install log that logs driver migrations during the upgrade.