Cannot log into computer

Question

Quick backstory: I had two microsoft acccounts (one hotmail, one gmail). I wanted to use my gmail address as my only microsoft account. I followed the steps (or so I believed) to make the changes to my computer, and the hotmail account was deleted by ms 30 days later. Now I am not able to log into the computer; it doesn't open using the gmail account and doesn't recognize the hotmail account (as it has been deleted). When I choose the option that I can't remember my password, I am asked to reset it but it is only resetting my Microsoft account password, not the one to open the computer.

It seems the computer is in some limbo, didn't change to new account, not responding to deleted account.

The password I am supposed to be entering is to unlock the computer. I don't want to have a security password on this computer since it is in our kitchen used for quick homework internet searches, recipes, music apps, FB, etc. Prior to the Windows 10 update, I wasn't required to have password. After the last update it seemed as though I had to make a password in order to finish the install.

The computer in question is a Dell 2-in-one tablet/computer.

Any ideas? Also, why can I not find a telephone number to talk to an actual person from Microsft about this?

Thank you!

Staci

Answer 1

Thank your your reply. This does not work. When I get to the command prompt page it asks me for the password to the deleted MS account. There is no option to enter the new admin information you suggest.

Hi SFThayer

Thanks for your reply.

In your current situation, we may not be able to help you, you can try to go to the computer repair shop, try to recover your data, see if it help.

I hope the information provided is useful to you, if you have any additional questions please do not hesitate to reach out to our support.

Best Regards,

Derrick Qian | Microsoft Community Support Specialist

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Answer 2

Thank your your reply. This does not work. When I get to the command prompt page it asks me for the password to the deleted MS account. There is no option to enter the new admin information you suggest.

Answer 3

Hi SFThayer

Welcome to the Microsoft community and thank you for sharing your concern with us today.I understand from your message that you can't log into computer.We fully understand the inconvenience the issue has caused and that the current situation can be frustrating.

You can try add an administrator account in safe mode.

1. In the login screen, hold down shift, click the power button, and click restart.
2. Select Troubleshooting - Advanced Options - Command Prompt. Press Enter Key after type each command:

net user NewAdmin 123123 /add (Newadmin is the new account name, 123123 is the new password, the name and password can be changed)

net localgroup administrators NewAdmin /add (Give the NewAdmin account administrator rights）

Restart your computer, log in to your NewAdmin account, and see if everything is working properly.

3. You can also contact for help through this link.

I hope the information provided is useful to you, if you have any additional questions please do not hesitate to reach out to our support.

Best Regards,

Derrick Qian | Microsoft Community Support Specialist

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* Beware of scammers posting fake support numbers here.

* Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.