PC Internet Adapter Not Recognised

Question

I am having an issue with my pc (win7) seeing the internet adapter. I have tried many online suggestions and nothing works.

My internet was fine, then it was gone. I didnt change anything but there may have been a windows update. Its happened many times before. I cant remember how i fixed it last time just that it was something to do with windows defender. Which i noticed had been updated.

Network adapter is not showing in device manager. And no i dont need to show hidden.

Services shows that diagnostic system host is stopped and cannot be started as the option is greyed out. The other 2 say they are started.

Troubleshooting cant continue.

says an unexpected error has occurred

package ID: unknown

path: unknown

error code: 0x800070057

context: restricted

Anyone have any idea how to fix it?

Answer 1

Since I last posted it appears there are other issues. It now says repeatedly after many failed attemts to restart and repair/recover : Replacing invalid security id with default security id for file 157790

Its rolling down the screen.

As for the pc, well its a bit of a frankenstine. I have replaced so many parts so many times over the past 20 odd years that i cant remember whats in it. It has 2 hard drives. I think the old one is dying. It has an ASUS GEFORCE GTX 1070 graphics card. 2TB hard drive, the mother board says maximus IV extreme on it. There is a digital screen on the motherboard that says A0 and under it there is a reset and start button. I hope its helpful. Sorry I cant give more info right now but its been replacing invalid security for a long time and I cant get on it to tell you anymore.

Answer 2

Oh it was also duel booted at some point but it kept having issues so i stuck with win 7 because it worked and had less issues than win 10 at the time. Which went through the invalid security thing for hours everytime i booted before i could use it.

Answer 3

Generally, when a network adapter that used to work properly no longer appears in Device Manager, the reason is one of two things: the device has been turned off (i.e., the computer is in "airplane mode") or the device has failed.

• What is the make and specific model of your computer?
• Please list the complete names of all items in the "Network adapters" section of Device Manager, and note if any has a warning icon
• If there is an "Other devices" section in Device Manger, please list the complete names of all items in this section

An update to Windows Defender (which will be shown in your "Update History" as "Security Intelligence Update for Windows Defender Antivirus - KB915597 (Version 1.xxx.yyy.0)") will have no effect on your network adapter.

If you have (or had) both an Ethernet network adapter and a wireless network adapter and one of them is the one that no longer appears in Device Manager, if the other is still showing in Device Manager, can you connect to your router with that adapter? That is, assuming that it was your wifi adapter that disappeared, can you access the Internet if you connect your computer to your router with an Ethernet cable?

Its happened many times before. I cant remember how i fixed it last time just that it was something to do with windows defender. Which i noticed had been updated.

What happened many times before? Updates having to do with Windows Defender or your network adapter stopping to work? Windows Defender signature updates are quite frequent.

Services shows that diagnostic system host is stopped and cannot be started as the option is greyed out. The other 2 say they are started.

I assume that "the other 2" are the Diagnostic Service Host and either the Diagnostic Policy Service or the Diagnostics Tracking Service. These observations may be relevant to why "Troubleshooting can't continue," but they are not relevant to why your network adapter isn't working. I've never found the "troubleshooting" software in Windows 7 to be particularly helpful.

Answer 4

Please answer as many of these questions as you can.  Maybe I can advise you.

1. Laptop or Desktop
2. Age of computer
3. make/model (If Dell, the Dell Service Tag code)
4. What processor is installed
5. Operating system installed (e.g. Windows 7)
6. 32 or 64 bit? (Right-click on Computer, choose Properties)
7. Service Pack 1 (SP1) installed? Same place as 5 above.
8. Capacity of disk drive, how much is in use?  Pie chart shown in Computer
9. Model number of hard drive (click Disk in Device Manager)
10. If Windows has ever been re-installed since it was new, when was that?
11. Age of hard drive if not the original
12. How much memory is installed? (Right-click on Computer, choose Properties)
13. Please list ALL installed programs.....
14. What security software is installed?
15. Is your internet service wireless or wired?

Answer 5

Do you have any Anti-Virus program?

What is the manufacturer of your device?

You may download the latest network driver from your device's manufacturer website.