Cannot access user session after updating windows 10

Question

Can somebody tell me how can I get back access to my computer.

I was trying to make some windows update (windows 20h2) which did not work for reasons...

So I went on microsoft to download the update, I installed it, then it rebooted the computer and now I only have the "other user" user, which is asking me a username and a password which I don't have..

I really don't know what to do here

Answer 1

Hi, I'm Ana M. I would love to help you today.

Try to enter the Recovery Environment to repair Windows.

Press and hold the power button for 10 seconds to perform a complete shutdown, you must do this three times or more in order to enter Safe Mode.

Check this link in the Option (From a black or black screen)

https://support.microsoft.com/en-us/windows/sta...

Go to Troubleshooting - Advanced Options - Reset this PC

There you will have 3 options:

1- Keep my files and applications

2- Save my files

3- Do not save anything

I recommend you use the first option.

If you can't restore Windows after performing the previous steps.

I recommend you borrow a PC to create a USB to repair Windows

https://www.microsoft.com/en-us/software-downlo...

See here the correct way to recover your files when repairing Windows:

https://www.ubackup.com/windows-10/reinstall-wi...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.