Hi International -
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Kindly provide more information about the issue/problem
Did you receive any error message prior to checking the event viewer? Is there any changes on the performance of your windows?
If you receive an error message, kindly take a screenshot of the error and the event viewer if possible
I await your response
Thanks,
Kevin B.
Independent Advisor