Printer Sharing won't print

Question

Hi, I have 2 PC's on my office had a same problem, both of them have a sharing printer from a different PC and different Printer. The problem is every time I print either it picture or file (excel, word, notepad) the print job always show "local downlevel document" and it keep stuck wont print and freeze. I tried to delete the printer sharing, and add again, but it wont work. When I try print from administrator account it work. can somebody help me, it's getting annoying. Thanks.

Answer 1

Hi Bianca,

Thanks for your response. I have tried your suggestion above but it still wont work. Is there anything else should I try?

until now more PC in my office cannot print to print server.

Thanks you.

Answer 2

Hi, I'm Bianca, an Independent Advisor.

I suggest that you run the System File Checker to check if there are corrupted files which might be causing this problem.

To run it, follow these steps:

Open Command Prompt and Run it as administrator. Select Yes to make changes on the prompt where it will ask for changes to be made to your PC.

Type this command: DISM.exe /Online /Cleanup-image /Restorehealth

Then press Enter

Wait for the message that says "The operation completed successfully."

Type another command: sfc/scannow

Then press Enter

After the verification is complete, restart your PC and see if you have the same problem.

Please let me know if this does not work or if you've tried this already. I might have another possible solution to try after this one. Also, feel free to choose a rating on how I assisted you today.