error

Question

Log Name: Application Source: Microsoft-Windows-CertificateServicesClient-CertEnroll Date: 04-10-2021 11:56:52 Event ID: 86 Task Category: None Level: Error Keywords: Classic User: SYSTEM Computer: LAPTOP-PUFDQTPP Description: SCEP Certificate enrollment initialization for WORKGROUP\LAPTOP-PUFDQTPP$ via https://INTC-KeyId-5620d4d6ab0af50a7232bf2fdc3a29a16d473299.microsoftaik.azure.net/templates/Aik/scep failed: GetCACaps GetCACaps: Not Found {"Message":"The authority "intc-keyid-5620d4d6ab0af50a7232bf2fdc3a29a16d473299.microsoftaik.azure.net" does not exist."} HTTP/1.1 404 Not Found Date: Mon, 04 Oct 2021 06:26:50 GMT Content-Length: 122 Content-Type: application/json; charset=utf-8 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000;includeSubDomains x-ms-request-id: 6569bea7-47db-4d46-a838-a8ca0eb474e5 Method: GET(594ms) Stage: GetCACaps Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND) Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 86 0 2 0 0 0x80000000000000 1951 Application LAPTOP-PUFDQTPP WORKGROUP\LAPTOP-PUFDQTPP$ https://INTC-KeyId-5620d4d6ab0af50a7232bf2fdc3a29a16d473299.microsoftaik.azure.net/templates/Aik/scep GetCACaps GetCACaps: Not Found {"Message":"The authority "intc-keyid-5620d4d6ab0af50a7232bf2fdc3a29a16d473299.microsoftaik.azure.net" does not exist."} HTTP/1.1 404 Not Found Date: Mon, 04 Oct 2021 06:26:50 GMT Content-Length: 122 Content-Type: application/json; charset=utf-8 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000;includeSubDomains x-ms-request-id: 6569bea7-47db-4d46-a838-a8ca0eb474e5 GET(594ms) GetCACaps Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

can anyone tell, how to solve this issue

Answer 1

1. I Installed a educational software named Made Easy Prime. after updating the app, I am facing the issue. it displays the message 'problem in sending message, please check your connection.' I checked in event viewer, then it shows this error.

2)yes, it shows the message and the message is 'problem in sending message, please check your connection.'

3. laptop details : ACER A515-56 8GB RAM

                       11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz         64-bit operating system, x64-based processor
   

4. No, i did not made changes prior to this issue. i simply updated the software, after that this error arises.

5)Windows 10 Home Single Language

(i am attaching the pic of error message that displays on the screen)

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

To get better clarity, please let us know:

1. What is the exact issue that you are facing on the computer?
2. Are you receiving any error message/code?
3. What is the make and model of the computer?
4. Are you aware of any changes made to the computer prior to this issue?
5. Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?

Please reply with more information on the issue to assist you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator