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PC crashed multiple times, went through Reliability History, and found it's probably a Graphics Driver error. Went through the graphics driver properties-> Events and found this.
Device PCI\VEN_8086&DEV_5912&SUBSYS_D0001458&REV_04\3&11583659&0&10 had a problem starting.
Driver Name: oem21.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfx
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0
Does anyone know what went wrong?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Ashiqur
I am Dave, I will help you with this.
The first thing to do is to go to the support page for your PC on the manufacturers website, then from there, download and install the Intel HD/UHD graphics drivers and also the chipset drivers they recommend, those should be the most compatible versions for your PC.
If that does not solve the problem, download the Intel Support Assistant form the Intel website, then run that to automatically update any Intel drivers on your system
