USB mouse stops working after a while

Question

Since a month USB mouse is acting weird. After use of 1 hour or less than 1 hour, It sometimes gets stuck, randomly clicks and sometimes stops working with light off. When I plug USB pendrive on that port it works with no issues but the problem only happens with USB mouse. The mouse works good in another laptop. When I plug in that mouse I see two Hid-compliant mouse driver appearing in device manager. I don't know if these two same drivers are conflicting and causing this problems.

Answer 1

Good Day MilanPoudel,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Mice and other poiting device

-Look for Mouse driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Press Windows key + X

-Go to Device Manager

-Expand the Universal Serial Bus Controller

-Look for USB 3.0 Root Hub and USB 3.0 Extensible Host Controller

-Right click and Uninstall

After restart the driver will be automatically installed.

Restart your computer and observe the mouse.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.