kmode exception not handled

Question

As of a few hours ago I started up my pc and it won’t boot into windows, I can go into the motherboard bios but not into windows. As soon as it tries to boot into windows I get a kmode exception not handled, then it tries to restart and I get a black screen. I have tried fixing it through YouTube methods, but my pc can’t even go into the windows Recovery Menu settings just goes straight to the blue screen kmode exception not handled. Any help is appreciated

Thank You!

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to boot the computer. I’ll certainly assist you with the issue.

However, please let us know the make and model of the computer.

We can perform try performing a Startup Repair on your computer and see if that helps.

Refer the steps mentioned below:

1. Create a bootable media and boot the PC using the media.
2. On the initial setup screen, select the language and other preferences and click on Next. (If you don't see the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.)
3. Now, click on Repair your computer.
4. On the System Recovery Options screen, select Troubleshoot> Advanced options > Startup Repair.
5. Restart the PC.

If Startup Repair doesn’t work, we can try performing System restore on the computer. Refer the section Use installation media to restore your PCfrom the article Recovery options in Windows 10.

Note: Restoring your PC won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

For additional information, see Use Windows Recovery Environment (WinRE) to troubleshoot common startup issues.

**Note:**While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Let us know how it goes.

Regards,

Nikhar Khare

Microsoft Community – Moderator

Answer 2

Hi Juan_059 -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

Since you can no longer boot your computer normally or even in windows recovery menu, I suggest that you perform Custom Install.

Custom Install

• a process wherein you will reinstall windows (latest version) on your computer using an ISO file and once the setup is done, you can recover your personal data/files on Windows.old folder. If you wish to proceed, please click the link below.

https://answers.microsoft.com/en-us/windows/for...

Hope this help. Have a good day.

Thank you,

Jerico T.