Hi, I'm Ana M. I would love to help you today.
You can change the password from another device, if it is a Microsoft account, click on the link below to reset your password and follow the instructions:
https://account.live.com/password/reset
https://www.kapilarya.com/how-to-change-microso...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Try entering Safe Mode with Networking to repair Windows.
Press and hold the power button for 10 seconds to perform a complete shutdown, you must do this three times or more in order to enter Safe Mode.
Check this link in the Option (From a black or black screen)
https://support.microsoft.com/en-us/windows/sta...
Go to Troubleshooting - Advanced Options - Reset this PC
There you will have 3 options:
1- Keep my files and applications
2- Save my files
3- Do not save anything
I recommend you use the first option.
After entering Safe Mode, update the network driver, it may be out of date.
https://support.microsoft.com/en-us/help/402844...
If you can't restore Windows after performing the previous steps.
I recommend you borrow a PC to create a USB to repair Windows
https://www.microsoft.com/en-us/software-downlo...
See here the correct way to recover your files when repairing Windows:
https://www.ubackup.com/windows-10/reinstall-wi...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.