Hey there ***!
My name is Miguel Ángel and I'm an independent advisor, also a Microsoft user just like you! Let's try to solve your issue!
First of all, make sure all Windows Updates are installed (please, run a manual check in Settings > Windows Update), all drivers are updated, and BIOS is updated as well, everything with the latest installation possible.
Then, we will do some system files check, and also check the hard drive, just in case. Follow these steps:
- Press Windows + X and open 'Command Prompt (admin)'. You can as well look for 'cmd' in Search bar, right-click and 'Run as administrator'.
- In the command prompt, run the following commands:
> dism /online /cleanup-image /restorehealth
> sfc /scannow
> chkdsk /f
Third command may ask you to type Y to reset the computer. Just type Y and then press Enter. I'd recommend you to post some feedback if these commands have fixed anything or not.
Then, perform a clean boot following the steps given in https://support.microsoft.com/en-us/topic/how-t... and see if issues continue happening. Report back with some feedback!
I would as well try to run your system in Safe Mode. Generally, if issues persist in Safe Mode, it's because it may be hardware related. You can find the instructions here: https://support.microsoft.com/en-us/windows/sta...
Also, since ctfmon.exe is part of Microsoft Office, follow the steps here to repair Microsoft Office: https://support.microsoft.com/en-gb/office/repa....
Let me know how that all goes :)