can't initialized external harddisk (The request failed due to a fatal device hardware error)

Question

Hello i have a problem with my external harddisk WD My Passport 25E2 USB.

long time ago my laptop can detect this external hardisk. but for some reason i miss click on something that i cant remember, this mistake make me can't initialized my external harddisk anymore. I already tried my harddisk on another PC and devices and my harddisk is working fine on another PC. but on my laptop it can not initialized this harddisk even when i use MBR and GPT partition style.

I already tried to reinstall the external harddisk driver, tried to update the driver, and still not working. i tried to reinstall windows and it's still not working

Can you help me with this problem?

Answer 1

Please change driver to a hard drive. Select Update driver, Browse my computer for drivers, Let me pick... and select a hard drive.

Answer 2

Hi, thanks for replying to my problem

This is my screenshot of my harddisk and all properties tabs

For Events tab

Device USBSTOR\Disk&Ven_WD&Prod_My_Passport_25E2&Rev_4005\5758523141373834534B3859&0 was configured.

Driver Name: disk.inf

Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.789

Driver Provider: Microsoft

Driver Section: disk_install.NT

Driver Rank: 0xFF0006

Matching Device Id: GenDisk

Outranked Drivers: disk.inf:GenDisk:00FF2002

Device Updated: false

Parent Device: USB\VID_1058&PID_25E2\5758523141373834534B3859

Answer 3

Hi Nabil,

My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

Please check drive's properties in Device manager. Please show all tabs of properties.