Unknown Devices in Bluetooth

Question

Recently I formatted my laptop and reinstalled windows on it.

I tried to connect my Arctis 9 Headset via bluetooth, but everything in Bluetooth pairing is an "unknwon device" and I can't connect to any of them

I tried restarting my laptop, turning off BT and turning on again, reinstalling Bluetooth drivers, updating the drivers and troubleshooting to no avail

However, I noticed something interesting- every time I troubleshoot bluetooth It says "Check Bluetooth radio status fixed"

Answer 1

Hey Kevin,

Thank you for your valiant attempts at help.

I've tried everything you have listed, but the unknown devices are still there

Answer 2

Hi Ignacio-

Thank you for the update and for sharing the solution. It will help others as well.

Please let me know if you have questions. Have a great day!

Thanks,

Kevin B.

Answer 3

Hey Kevin,

I fiddled around with the computer, the registry and services and fixed the issue

Thanks for the help

Answer 4

Hi Ignacio-

Thank you for keeping me posted and I do apologize it didn't work.

Kindly perform in-place repair in your Windows.

In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor.

Answer 5

Hi Ignacio -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Did you already tried to update the windows after the format? If not, kindly try to run the updates first on the computer and check if that will helps

Kindly also click on the link below and follow the steps indicated.

Fix Bluetooth problems in Windows

https://support.microsoft.com/en-us/windows/fix...

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor