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Bitlocker key doesn't work

Anonymous
2021-10-16T15:00:14+00:00

Split from this thread.

I have the same problem with my Dell desktop computer please help! I have entered the BitLocker recovery key and it keeps coming back to the blue screen help

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-10-17T04:40:49+00:00

    I followed the steps for disabling the secure boot. Shutdown and restart and I am still getting blue screen asking for BitLocker recovery key I entered the key and still came back to the blue screen

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  2. Anonymous
    2021-10-16T19:22:21+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues with BitLocker recovery key on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

    We will certainly look into this for you.

    Let’s try disabling secure boot on the PC. Follow the steps mentioned below and check if that helps.

    1. Power the device off and then back on.
    2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the F1, F2, or Delete button, whatever key is indicated on the boot screen to enter BIOS Settings.
    3. Inside BIOS, look for a tab called BOOT and select that page. Depending on the BIOS manufacturer, this page could be BOOT, ADVANCED, STARTUP, etc.
    4. Look for a setting for UEFI Secure Boot. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot.
    5. Toggle the Secure Boot setting to disabled and attempt to boot the machine.

    In addition, you can try disabling BitLocker using the manage bde commands and see if that helps. Try booting the PC in WinRE mode and then refer the article Disable-BitLocker

    Kindly follow the steps to boot to WinRE mode.

    1. Reboot the PC using Power button and once you see the manufacturer logo press the power button again.
    2. Repeat step 1 at least 2-3 times until you see the System Recovery Options screen
    3. On the System Recovery Options screen, select Troubleshoot> Advanced options > Command Prompt.

    If the issue persists, I would suggest you to post your query on Windows on Q&A, where we have support professionals who are well equipped with the knowledge on issues related to Bit-Locker, to assist you with your query.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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