BSOD DRIVER_VERIFIER_DMA_VIOLATION Bug Check Code 0x000000e6

Question

Hello,

I am getting BSOD BSOD DRIVER_VERIFIER_DMA_VIOLATION about once a month, always overnight with laptop in sleep mode.

Context: HP Elitebook 850 G7 Notebook PC Product number: 1C9H7UT#ABA Factory hardware, no changes to it Lots of USB connectivity: all USB ports occupied, two USB hubs Trigger: Overnight sleep mode, about once a month

Actions taken: - Keeping drivers, BIOS and Windows up to date periodically - Today run sfc, which found and fixed problem - Today run DISM, which did not find any problem

Minidump location: https://www.dropbox.com/s/6xi4ye1cdcgu4oz/091321-96375-01.dmp?dl=0

I appreciate any help. Thank you.

TheOldGoodOne

Answer 1

Is it BSOD'ing without running Driver Verifier? Do not run Driver Verifier all the time as it can create instability when there would otherwise be none.

DRIVER_VERIFIER_DMA_VIOLATION (e6)

An illegal DMA operation was attempted by a driver being verified.

Arguments:

Arg1: 0000000000000026, IOMMU detected DMA violation.

Arg2: ffff968f5db37060, Device Object of faulting device.

Arg3: 0000000000000000, Faulting information (usually faulting physical address).

Arg4: 0000000000000005, Fault type (hardware specific).

IMAGE_NAME: ntkrnlmp.exe

ntkrnlmp.exe is a Windows component which means something else drove it into Fault.

Further detailed analysis indicated:

DeviceId : PCI\VEN_8086&DEV_15EC&SUBSYS_8723103C&REV_06\D583B5118FB3020000

PCI 8086 Intel Corporation 15EC JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 4C 2018]

fffff80184d20000 fffff80184df6000 rtump64x64.sys <-- Thunderbolt drivers.

BiosVersion = S73 Ver. 01.05.00

BiosReleaseDate = 04/26/2021 <-- current BIOS

SystemManufacturer = HP

SystemProductName = HP EliteBook 850 G7 Notebook PC

SystemFamily = 103C_5336AN HP EliteBook

SystemVersion =

SystemSKU = 1C9H7UT#ABA

BaseBoardManufacturer = HP

BaseBoardProduct = 8724

BaseBoardVersion = KBC Version 06.3D.00

CPUID: "Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz"

MaxSpeed: 1800

CurrentSpeed: 2304

Is this computer still under warranty? You definitely need to be working with HP Support. And check in their forums for any known issues with this model.

Be sure to update the BIOS, chipset drivers, and all the major drivers. Especially update the Thunderbolt drivers. <-- There are newer BIOS, chipset drivers, thunderbolt drivers, maybe LifeCam drivers, and ALL the other major device drivers at HP for this computer. <-- see DriverView driver update methods below.

---

This utility makes it easy to see which major device driver versions are loaded : 

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Here to help,

Rob B, (in my other persona)

Answer 2

Hi Rob,

I got overnight new BSOD with PC message: DMA violation. Here is the minidump: https://www.dropbox.com/s/7d8vhkub6n8qdzm/101121-96140-01.dmp?dl=0 

I run Intel updater, updated Bluetooth driver.

I cannot update the video driver (Ver 30), as it gets always overwritten by Win update to version 27.

I looked at both HP and Intel forums, nothing caught my eye with DRIVER_VERIFIER_DMA_VIOLATION search.

I am going to open HP support ticket. In the meantime, any ideas?

Thank you.

TheOldGoodOne

Answer 3

Run the Intel Driver and Support Assistant just to be sure.

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Forums
https://forums.intel.com/s/?language=en_US

Rob B.

Answer 4

Hi Paul,

I checked verifier /reset. Verifier was not running. Still, a good check.

Hi Rob,

Driver updated:

• Displays
• Thunderbolt driver

Camera, headset does not have driver available (part of Win10)

BIOS up to date

Run PC Hardware Diagnostics Windows: Passed

Run BIOS hardware test: Passed

As this BSOD did not show up for a month: I propose we leave it and resume investigation would BSOD show up again.

Thank you.

TheOldGoodOne

Answer 5

Hi TheOldGoodOne,

I'm Paul and I'm here to help you with your concern.

The BSOD DRIVER_VERIFIER_DMA_VIOLATION (e6) error occurs when you run the Driver Verifier.

Did you run the Driver Verifier on purpose or accidentally?