Grey screen

Question

Whenever I trun on my windows laptop, the login screen works just fine but if I try to login into my account it either shows a grey screen with perfectly working cursor or it shows the welcome screen for a while and then redirects to the login screen and never actually allows to login. Moreover, if I try to shut it down from the login screen it shows the welcome screen instead of the shutting down display and then suddenly turns off. Please help.

Answer 1

-Hi, my name is Claudeir, I'm happy to help you!

Okay, so you can't access the system, because a gray screen appears when logging into your account, is that it?

Is there another account on the laptop that I can log in to?

First, test entering security mode with networking:

https://support.microsoft.com/en-us/windows/sta...

If possible, run these commands to repair system files:

-Right click on start, run PowerShell(admin) or Command Prompt(admin)

Copy and paste the following command:

DISM.exe /Online /Cleanup-image /Restorehealth

and press Enter.(Note: This step may take a few minutes to start and up to 30 minutes to complete).

After you see a message saying "The operation completed successfully", copy and paste this command:

sfc /scannow

and press Enter.

Wait for a message that says "Verification 100% complete".

So add this command:

chkdsk /f /r /b

Confirm with "Y" and restart the computer for this last step.

Also create a new admin user, as your user may be corrupted:

-New user account.

Your user profile is a set of settings that make your computer look and work the way you want it to. It contains your desktop background settings, screen savers, pointer preferences, sound settings, and other features. Due to this variety of personal settings and changes caused by other programs can cause corruption of your user profile and malfunction in system usage hence the need for a new profile.

On the Desktop, press the Windows + R keys simultaneously to open Run;

In Run type control userpasswords2 and click OK; (There is a space after the control)

On the Add tab, and Sign in without a Microsoft account (not recommended).

Click to create a Local Account.

Enter a username and password, add a password hint and click Next and then Finish.

In the Users tab select the name of the new user click Properties;

On the Group Membership tab check the Administrator option, click Apply and OK;

Restart the computer and login to the new user account and see the behavior.

If it solves the problem, you can transfer the data to the new user:

In the admin user you created, press the Windows+R keys, type: %systemdrive%\users (in English and without spaces)

and click Ok. Check your previous user's folder and click the left mouse button, it may take a while to process the data, in a few minutes access to your files will be released, select the folders you want to move, to copy them press (CTRL+C), to cut them press (CTRL+X) and to paste press (CTRL+V) in your new user.

After migrating your data, delete your previous user: Press the Windows+R keys, type netplwiz and click OK. Select your previous user and click Remove.

-Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

Graciously,

Claudeir