Computer hardlocks while gaming

Question

During some gaming sessions, my computer randomly hardlocks. It happend in various games, and also while trying XCloud on MS Edge (but not on Chrome).

According to the Windows stability report tool, it could be related to the Radeon Adrenalin drivers, because they also fail before this error, but never at the same time the computer hardlocks. What I mean by hardlocking is keeping the screen frozen, and not responding to keyboard or mouse commands. I'm using the latest AMD Drivers for Windows 11, and I am using a supported Windows 11 PC (checked through PC Health app).

Here are my specs:

AMD Ryzen 5 Pro 3350G

16GB Dual-channel (8+8) T-Force DDR4 3200mhz (in 2933mhz mode for compatibility) RAM

ASRock A320M-HDV R4.0 Motherboard

256GB m.2 Sata SSD

256GB Sata SSD

500GB HDD

Here is the Windows error log:

Source: Windows

Summary: Hardware Error

Date: ‎10/‎23/‎2021 08:50 P.M.

Status: Report sent

Description: A hardware problem caused Windows to stop working properly.

Problem signature:

Name of the problem event: LiveKernelEvent

Code: 193

Parameter 1: 815

Parameter 2: 2

Parameter 3: ffff968ea7ac10c0

Parameter 4: 0

OS Version: 10_0_22000

Service Pack: 0_0

Product: 256_1

Operational System version: 10.0.22000.2.0.0.256.48

Locale id: 1046

Addtional problem information:

Memory sharing id: LKD_0x193_DxgkrnlLiveDump:815__watchdog!WdpDbgCaptureTriageDump

Server information: ed185206-3dde-403d-b85c-0d486dd5d46c

Hope you guys can help me.

Answer 1

Hi,

What is the BIOS version?

The following link suggests later BIOS versions (3.7 and 4.0) may be problematic:

https://forum.asrock.com/forum_posts.asp?TID=19...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi,

I tried a couple of things trying to figure out what part is the culprit for my system crashes.

RAM is discarded since it didn't show any problem running Memtest86 (I've got a PASS), and these crashes happened before XMP was activated in BIOS (I've done this test before I reset the CMOS, see later in this post).

I don't think the problem is the PSU, because it's new and I tried the OCCT power stress test, which made my processor and iGPU run at 100%, and consume their maximum rated TDP, which is 65W-74W, and made them run at 70º C for an hour (I've done this test after I reset the CMOS, see later in this post).

These crashes started to appear even while doing mundane tasks, like downloading games from Steam, so I decided to reset the CMOS.

Then, after booting up Windows for the first time, I jumped into BIOS to change the least settings possible: activate fTPM and XMP. The system got crash free for some days, even while gaming for hours. But today the crashes returned, with the same error code.

I suspect of the SSD that I have, the one which the system is installed is falling, but accord to S.M.A.R.T. I still have 44% life remaining, and the falling metric is "No".

So, I'll try to contact the store I bought this computer from and ask if I can downgrade the BIOS without losing my warranty. In case they say no, I'll try to get my motherboard replaced by an MSI A320M-A Pro Max, or an ASUS Prime B450M-Gaming (the last one also has some online complains with the 3400g processor).

In the meantime, do you have any other suggestions that I could try, besides downgrading the BIOS/getting my motherboard replaced?

Answer 2

Hi,

What is the BIOS version?

The following link suggests later BIOS versions (3.7 and 4.0) may be problematic:

https://forum.asrock.com/forum_posts.asp?TID=19...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.