Hardware Error Caused Live Kernel Event Code: 193 Parameter 1: 815

Question

Hardware Error Caused Live Kernel Event Code: 193 Parameter 1: 815

Anonymous

Please help, I got a problem my Thinkpad x1 Gen 6 sometimes freezes with "hardware problem" (error report).
I try to fixed the problem with use "Dism/Online/Cleanup-Image/ScanHealth" and "sfc/scannow". It does not help.

I have plan to format SSD next but i'm not quite sure, is it help?

I'm so worried that if this continues to happen this will damages my thinkpad, please help me.

Source

Windows

Summary

Hardware error

Date

‎19/‎10/‎2564 7:52

Status

Ready for upload

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 815

Parameter 2: 3

Parameter 3: ffff998b287d04c0

Parameter 4: 0

OS version: 10_0_22000

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22000.2.0.0.256.48

Locale ID: 1033

Files that help describe the problem

WATCHDOG-20211019-0752.dmp

sysdata.xml

WERInternalMetadata.xml

WERInternalRequest.xml

memory.csv

sysinfo.txt

WERDataCollectionStatus.txt

Extra information about the problem

Server information: 457a60be-c32b-448d-a80f-08fa2822bfb7

This is a log files. https://1drv.ms/u/s!AhGBReCVB6CPth5tLLnlg70StliE?e=l7L9PK

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

VIDEO_DXGKRNL_LIVEDUMP (193)

Livedumps triggered by dxgkrnl <-- is a Windows component which means something else drove it into Fault.

Arguments:

Arg1: 0000000000000815, Reason Code.

100 Internal

Arg2: 0000000000000003, Reserved.

Arg3: ffff980690d08080, Reserved.

Arg4: 0000000000000000, Reserved.

IMAGE_NAME: watchdog.sys <-- is a Windows component which means something else drove it into Fault.

No indication that there is a driver or software issue which again points to a likely unknown hardware problem.

So there really is nothing I can add to my initial reply above and otherwise you are going to need Lenovo support's help.

Here to help,

Rob

0 comments

6 additional answers

Answer 1

Hi Rob,

Yesterday i try to do as your advices

Post my problem at lenovo community, some guys told me to run "lenovo diagnostic window". I run it and all passed.
run lenovo system update / windows update...there are updated (bios also)
download and run "intel@driver and support assisstent". It's also updated.
run S.M.A.R.T my SSD is also good.

Last night, i also got a error report again (see below)

Today i will try to test Drivers Verifier then let you know.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 815

Parameter 2: 3

Parameter 3: ffffca0e939c1080

Parameter 4: 0

OS version: 10_0_22000

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22000.2.0.0.256.48

Locale ID: 1033

Files that help describe the problem

WATCHDOG-20211020-0738.dmp

sysdata.xml

WERInternalMetadata.xml

WERInternalRequest.xml

sysinfo.txt

Please see 2 dmp files (on yesterday morning and last night problem) https://1drv.ms/u/s!AhGBReCVB6CPth5tLLnlg70StliE https://1drv.ms/u/s!AhGBReCVB6CPth_v9Ntl-jjGZzD-

Thank you so much

Regards,

weeraboon

Answer 2

Hi weeraboon, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

That error is often a video device issue and if so there is little you can do on a laptop at the user level in the home except to try to check for driver problems, update the BIOS and chipset drivers, and/or reinstall Windows to see if anything fixes it. Of course, it can be other hardware.

Check with Lenovo Support and forums for help with the issue and any known problems with your model. Download and install/reinstall the latest video driver.

Lenovo Support and downloads

https://support.lenovo.com/us/en/

Lenovo Forums

https://forums.lenovo.com/t5/English-Community/...

Update the BIOS and chipset drivers at Lenovo if any are available.
Run the Intel Driver and Support Assistant.

Intel Driver and Support Assistant <-- run this after checking with Lenovo.

http://www.intel.com/p/en_US/support/detect?red...;

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

If needed reinstall Windows.

A Clean Install would be activated with the Digital Entitlement.

Use the Windows 10 Media Creation Tool to create a USB Drive. <-- Click the "Download tool now" button which will give you the latest available version

https://www.microsoft.com/en-us/software-downlo...

Or for others - How to Prepare Bootable Install Media for Windows 10 - DVD, USB, or SD Card

https://answers.microsoft.com/en-us/windows/for...

Start fresh with a clean installation of Windows 10

https://www.microsoft.com/en-us/software-downlo...

Clean Install Windows 10

https://answers.microsoft.com/en-us/windows/for...

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

======

Some other troubleshooting you can try if you wish AFTER 1, 2, & 3 above and even after 4 if needed.

Run Driver Verifier. If it creates a BSOD/DMP then run MTB and upload both their output files for analysis (not guaranteed to help).

Try the tests in the last section below and/or Driver Verifier can help find some BSOD issues :

Driver Verifier-- tracking down a misbehaving driver.

https://answers.microsoft.com/en-us/windows/for...

Driver Verifier - Enable and Disable in Windows 10

https://www.tenforums.com/tutorials/5470-enable...

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

======

Go here and download this tool - check ONLY these TWO Boxes -->

check "Last 10 Event Viewer errors"

AND

check the "List Devices" with option "ALL" checked.

MiniToolBox - Free https://www.bleepingcomputer.com/download/minit... Running the tool will open a readout in NotePad - on the top left menu select "File" - "Save As" ( CTRL + SHIFT +S) - name it what you will, in the folder you wish. and upload the file as you do the minidumps (see below) and paste the link in a reply in this thread.

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.

Use OneDrive to upload collected files

https://support.microsoft.com/en-us/office/uplo...

==================================================

Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial

https://www.passmark.com/products/burnintest/

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Answer 3

Anonymous

Thank you so much, Rob.

I'm very appreciate for your help.

I will inform my progress.

Regards,

Weeraboon

0 comments

Answer 4

Here is info I tried to provide from my IA Profile [Rob B. (Independent)] however it did not post so I am reposting using my Moderator Profile.

Hi weeraboon, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

That error is often a video device issue and if so there is little you can do on a laptop at the user level in the home except to try to check for driver problems, update the BIOS and chipset drivers, and/or reinstall Windows to see if anything fixes it. Of course, it can be other hardware.

Check with Lenovo Support and forums for help with the issue and any known problems with your model. Download and install/reinstall the latest video driver.

Lenovo Support and downloads
https://support.lenovo.com/us/en/

Lenovo Forums
https://forums.lenovo.com/t5/English-Community/...

Update the BIOS and chipset drivers at Lenovo if any are available.
Run the Intel Driver and Support Assistant.

Intel Driver and Support Assistant <-- run this after checking with Lenovo.
http://www.intel.com/p/en_US/support/detect?red...;

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Forums
https://forums.intel.com/s/?language=en_US

If needed reinstall Windows.

A Clean Install would be activated with the Digital Entitlement.

Use the Windows 10 Media Creation Tool to create a USB Drive. <-- Click the "Download tool now" button which will give you the latest available version
https://www.microsoft.com/en-us/software-downlo...

Or for others - How to Prepare Bootable Install Media for Windows 10 - DVD, USB, or SD Card
https://answers.microsoft.com/en-us/windows/for...

Start fresh with a clean installation of Windows 10
https://www.microsoft.com/en-us/software-downlo...

Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/for...

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

======

Some other troubleshooting you can try if you wish AFTER 1, 2, & 3 above and even after 4 if needed.

Run Driver Verifier. If it creates a BSOD/DMP then run MTB and upload both their output files for analysis (not guaranteed to help).

Try the tests in the last section below and/or Driver Verifier can help find some BSOD issues :

Driver Verifier-- tracking down a misbehaving driver.
https://answers.microsoft.com/en-us/windows/for...

Driver Verifier - Enable and Disable in Windows 10
https://www.tenforums.com/tutorials/5470-enable...

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

======

Go here and download this tool - check ONLY these TWO Boxes -->
check "Last 10 Event Viewer errors"

AND

check the "List Devices" with option "ALL" checked.

MiniToolBox - Free https://www.bleepingcomputer.com/download/minit... Running the tool will open a readout in NotePad - on the top left menu select "File" - "Save As" ( CTRL + SHIFT +S) - name it what you will, in the folder you wish. and upload the file as you do the minidumps (see below) and paste the link in a reply in this thread.

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.

Use OneDrive to upload collected files
https://support.microsoft.com/en-us/office/uplo...

==================================================

Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial
https://www.passmark.com/products/burnintest/

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

SpiritX (Rob B. in my other persona)