Critical Event 41, Kernel-Power, BugcheckCode 307

Question

Hey,

For the past several weeks I've been experiencing some technical issues on my PC that result in the system freezing and then shutting down after app. 1-2 minutes.

The event viewer throws up a number of errors within the period of several minutes prior to the system shut-down, with the critical event 41 related to Kernel-Power (BugcheckCode 307).

I'm not a technician myself, but I believe that the problem is associated with a driver (corrupted or outdated). I've tried to trouble-shoot this on my own. First I found out that there was one of the audio drivers that was outdated and after updating it the problem seemed to be fixed for a few weeks until a few days ago when it reoccurred.

I can't seem to be able to find out what's causing it now. In one of your support threads I found some info about how I should seek your assistance in this matter.

I have thus uploaded the dump files together with the system info in this folder.

https://drive.google.com/file/d/13t845sI4iElkRIQCOEU4Gaj1frgCpq7R/view?usp=sharing

Some help will be much appreciated!

Answer 1

Okay Eric, glad to help!

Answer 2

Thanks, Dave. I will have a look!

Answer 3

Hi Eric

I use many tools to analyze dump files, a good tool to start with is WinDBG Preview form the Microsoft Store, it takes a bit of setting up and a bit to get used to use it too.

https://www.microsoft.com/en-us/p/windbg-previe...

Answer 4

Hey Dave,

Thanks for a quick reply!

Actually, shortly after I'd posted this I realized that I'd forgotten to check GeForce Experience for some updates to the video card drivers and there was indeed the most recent one that I didn't install.

So you were undoubtedly right that it was the video card driver. I've updated it now and so far so good. If I keep having the same problem then I will follow your advice about removing the drivers completely and downloading the most recent ones directly from the website and I will also keep an eye on this AVG driver.

By the way, what software do you use to read the damp files? I tried it with Notepad ++, but that didn't work.

Cheers!

Eric

Answer 5

Hi Eric

I am Dave, I will help you with this.

Your minidump files list two things, the device driver on your video card and a driver named avgArPot.sys which is part of the AVG security software on your PC

1

You should completely remove the current video card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the video card device driver.

2

If that does not solve the crashes, temporarily uninstall AVG to see if your system stabilizes.