error 0x80071160

Question

hi i unable to update window .it show:your device is missing important security and quality fixes. 0x80071160. and i tried to reset my laptop and its unable . ho wto fix it .pls advice tq

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you receive an error when trying to update Windows. I’ll certainly assist you with the issue.

However, please let us know:

1. Are you aware of any changes made to the computer prior to this issue?
2. Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?

Let us try few troubleshooting steps mentioned below and see if that helps:

Method 1: Windows Update Troubleshooter

I would suggest you to try running Windows update troubleshooter on the computer and see if that helps. Refer the article on Windows Update Troubleshooter.

Method 2: Reset Windows Update components

You can also try resetting Windows update component and see if that helps. Refer the article How to:Reset Windows update components in Windows.

If the issue persists, I would suggest you to refer the troubleshooting steps mentioned in the article Troubleshoot problems updating Windows 10 and see if that helps.

Note: The last step in the article talks about performing a clean installation of Windows. Please do not perform a clean installation.

**Note:**While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Let us know how it goes.

Regards,

Nikhar Khare

Microsoft Community – Moderator

Answer 2

Hello lls123,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Reset Windows Update Components

https://www.tenforums.com/tutorials/24742-reset...

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/help/402652...

After that, Restart your computer

If the issue still persists, Please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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