Unauthorized deductions

Question

I'd like to bring your attention to an unauthorized deduction from my HDFC debit card [51772**30*98*9007] has been charged by Microsoft for INR 3320 (1660*2) on 21-Oct 21. Transaction ID's are (0000000000362914 & 0000000000791325). The said card has not been used by me for around 6 months & pin is secure with me. I have not entered any details for any transaction as per my knowledge. Please undo this transaction as it is illegal as per RBI guidelines in India to charge a debit card without authentication such as pin or OTP from the owner. Please refund or charge back the amount deducted. Regards,

Amit

Answer 1

It is not going to Microsoft.

We are mainly volunteers here, who come here in our own free time to help other users for free.

Answer 2

like I said, thanks for your response again. This question was raised on Microsoft portal and was referred to Microsoft. If this isn’t going to Microsoft then I think this company has worst customer handling system.

Answer 3

Hi Bill,

Thanks for your response. I'd like to add up some more facts that we have never registered our card details on any payment portal. anyway if Microsoft can not help the i may seek cyber cell's support.

Regards,

Amit

You won't know if Microsoft can help until you contact them.

As I said, we don't work for Microsoft.

Or contact your Bank or Credit Card Company about it.

Answer 4

Hi Bill,

Thanks for your response. I'd like to add up some more facts that we have never registered our card details on any payment portal. anyway if Microsoft can not help the i may seek cyber cell's support.

Regards,

Amit

Answer 5

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

How to investigate a billing charge from Microsoft or MSbill.info.

https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

Cancel or turn off recurring billing for a Microsoft subscription:

https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-or-turn-off-recurring-billing-for-subscriptio

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