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No Bluetooth option

Anonymous
2021-10-22T10:15:20+00:00

Good Afternoon

I have a laptop which is a Dell studio XPS which runs windows 10. Here is the laptop specification

Device name DESKTOP-2EI0SVV

Processor Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz 2.40 GHz

Installed RAM 4.00 GB (3.75 GB usable)

Device ID 2557FF6E-4482-4C68-957E-7E99E3DEC830

Product ID 00326-30000-00001-AA027

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

There is no option for me to turn on Bluetooth. I went into the control panel by clicking windows key and R and there is no option on Bluetooth over there. Can anyone plz help me on how i can get Bluetooth running on my laptop. Thank you

Windows for home | Windows 10 | Install and upgrade

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  1. John DeV 163.3K Reputation points Independent Advisor
    2021-10-22T19:58:23+00:00

    Hello AmaanKhan787890,

    You're most welcome. I'm glad to help.

    Stay safe and have a great weekend!

    Kind regards,

    John DeV

    Independent Advisor

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  2. Anonymous
    2021-10-22T19:45:37+00:00

    Yes it helps. Thank you so much for all your help and hopefully it'll work once i purchase the dongle. Once again thank you.

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  3. John DeV 163.3K Reputation points Independent Advisor
    2021-10-22T11:41:14+00:00

    Hello AmaanKhan787890,

    Thank you for updating me with that information. It looks like you're using a 10+ year old laptop and the Bluetooth functionality doesn't seem to work on Windows 10 due to a very old driver.

    I recommend buying a Bluetooth USB adapter online or at a nearby PC Store then check if it helps. This is the simplest and cheapest way to achieve Bluetooth capability for your device.

    Please try checking the link below for more details.

    https://www.howtogeek.com/201004/the-htg-guide-...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2021-10-22T11:15:13+00:00

    Thank you john for helping me. Here is an attached screenshot on what you asked for. It is below. To be honest with you, i don't really know when it was working as i never really used Bluetooth then.

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  5. John DeV 163.3K Reputation points Independent Advisor
    2021-10-22T10:48:00+00:00

    Hello AmaanKhan787890,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    I will ask a few questions so that I have a better idea of what solutions to provide.

    1. When was the last time it worked properly?
    2. What is the exact model of your device?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter to open System Information

    Find System Model or please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kind regards,

    John DeV

    Independent Advisor

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